Windows 7 won't shut down. (Toshiba laptop)

bgfromgb

Honorable
Jan 7, 2013
1
0
10,510
Hello,
I had this problem about a year or so ago. With the kind help from a forum contributor, I managed to solve the problem. Unfortunately this contributor is untracesble.
All I remember was this:
Press start > Press control panel> From here on I cannot for the life of me remember what steps I needed to do Please help.