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USB Driver not installed.

Last response: in Windows 7
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January 7, 2013 10:19:07 PM

Hi I own a Dell vostro 3555 laptop, and I am not able to use my usb ports. I think the problem here is that I don't have the drivers for SM Bus Controller and Universal Serial Bus (USB) Controller according to device manager.

My specs:
Motherboard:
-Model: 0K89MF.
-Chipset:AMD K12Bridge
-South Bridge: A55/A60M
Bios: A05

If anyone knows how to fix this problem please help :'(  if there's any information that I can include in order to find the problem please tell me!

I would really like to solve this issue asap

More about : usb driver installed

January 7, 2013 10:40:17 PM

What's your operating system?
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January 7, 2013 10:42:03 PM

Windows 7
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January 7, 2013 10:42:53 PM

Have you checked your BIOS to see if your USB ports are enabled?
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January 7, 2013 11:03:35 PM

The drivers are built into windows, if your ports are active in the Bios perhaps your USB drivers are corrupted I had that happen to me once. I went into the device manager a removed all the USB hubs and the exited the O/S detected and reinstalled them automatically and then they worked again.
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a b \ Driver
a b $ Windows 7
January 7, 2013 11:04:44 PM

Dell support for drivers...
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January 8, 2013 12:35:47 AM

littleleo said:
The drivers are built into windows, if your ports are active in the Bios perhaps your USB drivers are corrupted I had that happen to me once. I went into the device manager a removed all the USB hubs and the exited the O/S detected and reinstalled them automatically and then they worked again.



The specific driver still didn't install inself :/  sucks
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January 8, 2013 12:37:14 AM

Brett928S2 said:
Dell support for drivers...


I've looked at the support, but I do not see a driver for usb ports :(  is it possible that it's located in some other file?
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January 8, 2013 12:38:09 AM

calmstateofmind said:
Have you checked your BIOS to see if your USB ports are enabled?



I have checked and USB ports are enabled, I've tried uninstalling & reinstalling as well but those 2 things still couldn't find a driver :( 
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Best solution

a b \ Driver
a b $ Windows 7
January 8, 2013 12:40:58 AM

kelvinkim98 said:
I've looked at the support, but I do not see a driver for usb ports :(  is it possible that it's located in some other file?



Hi :) 

Chipset drivers ?

All the best Brett :) 
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January 8, 2013 12:49:21 AM

Brett928S2 said:
Hi :) 

Chipset drivers ?

All the best Brett :) 


I've downloaded and installed the chipset driver but it seemed to just install 2.0 card reader when I need Universal Serial Bus Controller/SM Bus controller, thus making no change. Do it think those might be in a different file?
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January 8, 2013 2:52:50 AM

Could physical damage be a consideration?
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January 8, 2013 2:55:09 AM

calmstateofmind said:
Could physical damage be a consideration?


I highly doubt that is the cause, but I don't think I can get more help so I decided to just take it to a computer expert for examination if all else fails :( 
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January 8, 2013 7:24:30 PM

Brett928S2 said:
Dell support for drivers...


Never mind I fixed it!!! thanks a lot, I just needed to download a different driver
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January 9, 2013 1:11:12 AM

Best answer selected by kelvinkim98.
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May 4, 2014 8:10:59 PM

Issue: USB storage device is not working on my computer, be it a USB 2.0 or USB 3.0 it just doesn't install the driver for storage device and my USB mouse and webcam does work.Everytime I plug in a USB flash drive of USB 3.0 External hard drive it beeps and gives error message that the device driver could not be installed.
Here is the steps I took to troubleshoot this issue and it got fixed.

go to Run-> Type Regedit.
and Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. If so, please right click on the values and select "Delete" to remove them.


Restart the computer to check the issue.

Step 2. Now go to "C:\windows\inf" folder and check if these three files USBSTOR.SYS, usbstor.inf and usbstor.pnf are available.If it was renamed change the name as I wrote them or if they are not available copy them from "C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"
And then go to "C:\WINDOWS\SYSTEM32\Drivers" and make sure you have USBSTOR.SYS and usbd.sys available if not copy them again from
"C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"
and paste it to Drivers folder.


Open Registry editor by going to Run-> typing Regedit and Navigate to the following key:
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" and ensure that the Start value is 3 on the right pane


For a detailed information on fixing this issue read this post http://bookingtohosting.blogspot.in/2014/05/usb-30-external-storage-device-driver.html
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!