Our hardware support partner replaced the formatting board,
also known as the logic board, in the unit.
It is working ok again.
If you have this printer at home and have to take it to
a computer repair shop, it would probably be more economical
to scrap the printer and buy a replacement.
Here is some advice from another forum detailing how to reset the
printer. I tried this with my printer, it did not work, but maybe
it will help someone else out:
The manual says to
1. Verify that the printer is powered on.
2. Press and hold down the Report Page button.
3. While holding down the Report Page button, press the Cancel button three times.
4. Release the Report Page button.