Sign in with
Sign up | Sign in
Your question

Trouble getting printer detected during install

Last response: in Windows 7
Share
January 12, 2013 12:31:34 AM

current printer: HP office jet 6500A

Hello, I have had the same problem twice on 2 different windows operating systems with 2 different HP printers and I was hoping someone could help me out.

Both time were for my parents. One with was with XP the other Windows7. They try to connect a HP printer with USB hoping it will get autodetected and windows will have the driver, it doesnt, they call me. I download what HP calls a driver but its a huge files (I think one was 30mb and the current one even more). I got around the first problem by installing the old printer to the XP through their router instead of USB but now they do not have a router. I think the printer is about a year old, the PC is new. So I googled the HP office jet 6500A and tried the two suggestions I found (right click, properties, run in vista mode and the other was a new usb cable....) but neither worked. They don't even use the scan or fax function I have no idea why they bought this. I guess they might use it as a copier..

Any suggestions are appreciated.
a b \ Driver
a b α HP
a b $ Windows 7
January 12, 2013 12:37:34 AM

What happens when you run the driver downloaded from hp.com?
m
0
l
a b \ Driver
a b α HP
a b $ Windows 7
January 12, 2013 12:42:09 AM

Hi :) 

The trick with most USB printers is to install the software BEFORE you connect the printer....ONLY connect the printer WHEN THE SOFTWARE TELLS YOU TO...

All the best Brett :) 
m
0
l
Related resources
!