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Complaints against HP computers

Last response: in Computer Peripherals
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September 20, 2012 5:32:07 AM

I HAVE PURCHASE COMPUTER ON 13 JANUARY 2012

PRODUCT NO QP245AA#ACJ
MODEL NO CQ36511X
SERIAL NO INA13576V8

MY COMPUTER IS DEAD FROM LAST ONE MONTH
MY Engineers HAVE ATTENTED BUT TILL NOW PROBLEM IS NOT SOLVED

LAST TIME ONE Engineers HAVE GIVEN ME THE COMPLAIN /REFERENCE NO

SHEET NO IS CA1227276

CAN I KNOW WHEN MY PROBLEM WILL BE SOLVES

More about : complaints computers

a b α HP
September 20, 2012 7:57:50 PM

you would need to talk to whoever you contacted in the first place.

how would we know?
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February 5, 2013 12:53:38 PM

I would simply like to state how extremely disappointed I am in Hp products and all of their support! I purchased a desktop pc for myself and laptop for my wife about 5years ago. Within 1 month of each warranty expiring, both computers started to take a ***. I had to replace the graphics card, hard drive, and power supply on my desktop. On the laptop the motherboard went. In hp's forum I found that there were several hundred people experiencing the same problem with their laptops that were the same series. I took it to my computer repair man, since I needed a full time one with all the issues with my otherpc, and he confirmed that this was a known issue with this line of laptops. When contacting hp to ask about the obvious defect they told me that my model did not quallify for the recall they did have. Even though there were all these posts on their forum that had the same problems with the same model!!! Finall, like a dumbass, and after going back and forth with them, I gave them another chance and bought a new laptop froom them, which the sales rep did give me an extra small discount on do to all me documented troubles with them. Now here we are yet again. I have to admit though, this computer did make it to just under 2 years but has finally started to fall apart. I should have known that it was only a matter of time. When I contact hp, they tell me, "we have come up with a solution, you need to send it in for repairs. Would you like to know the estimated cost?" ESTIMATED COST!!!!!! Are you kidding me. Needless to say, after spending about 4k on computer and repairs, I have one that currently works after five years. Basicly because I had to dump another $600 into it to get it that way!!!! I WILL NEVER BUY ANOTHER HP PRODUCT FOR AS LONG AS I LIVE. NOR WILL I EVER RECOMMEND AN HP PRODUCT TO ANYONE I KNOW!!!!! EVER!!!!!!!!!!! 3COMPUTERS AND I CANT GET ONE TO MAKE IT TO THE 2 YEAR MARK???!!!!! ARE YOU KIDDING ME. PLEASE THINK LONG AND HARD BEFORE YOU EVER DECIDE TO GIVE THIS COMPANY A DIME FOR ANYTHING. DO YOU REALLY WANT TO HAVE TO PURCHASE A NEW COMPUTER OR REPAIR THE ONE YOU HAVE EVERY 1-2 YEARS?
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