I've tried just about everything - battery won't charge

[bauer313]

Okay so I'm trying to fix my girlfriends Gateway M-series laptop. There is a power issue. For some reason the computer wont charge the battery. I don't know what it says when its on because it wont charge to keep the computer on. I'm not sure if this computer has any other problems, but the power adapter is new, and the battery is new as well. I thought there might be a problem with the power jack on the motherboard and had one of the local tech guys in the area replace it with a new one. The battery I had just put in last night and charged it, and the instructions said to let it run all the way down and then recharge it as with normal batteries. So I did that and it shut off cuz the battery went dead and now it wont charge back up. The purple light is blinking on it, not solid like it should be when it is charging. Does anyone have any clue what this is because no one around here seems to have any clue and gateway are a bunch of shysters that wont talk to you for support.

 

[WR2]

Having replaced the power adapter and battery you've just about done everything you can do yourself.
What model of Gateway M do you have? How old is it?
Have you cruised through the Gateway support forums to see if others with the same model are having similar problems?

 

[bauer313]

I discovered the problem. I took the computer in to work with me with the new and old batteries and the universal adapter at work charged them just fine. So the replacement power adapter that was bought was bad from the get go I'm guessing. Anyway, bought another power adapter online and am just waiting on that. Thanks for reading and helping out.