Unable to read CD-R

I am unable to read CD-R on Word 2010 using Windows 7. When I insert a CD I either get the message Internet Not Responding or the screen fades out and I have to exit because it won't do anything.
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  1. Hi :)

    Genuine CD or a copy ?

    All the best Brett :)
  2. Hello bret, hows it going!.
    Anyway not sure but it will need an internet connection to validate if you have entered a valid licence key. So I suspect at some point it cannot access the internet to do this so crashes. The cause could be a Router blocking the port number the program is trying to use in order to validate the software licence key is legit.
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