Hey guys, i really need your help.
I work at an electronics retailer and a display model laptop was sold to a customer about a year ago. That customer is back and is upset that there is an account called "Kiosk" that she can't get rid of. She did something to it, and now when the computer boots it brings up the "Kiosk" user name and password entry screen, and nobody knows the password. She has other accounts on the computer, but they don't show up any more. Just "Kiosk" and "switch to other user", which requires a username and password, but I don't know them. I just spent $50 on some crap software that's supposed to remove all the passwords, which didn't work, but it did tell me the names of the accounts, one being "HP", which has no password, so I was able to get in. However, when I open cmd and type net user, none of the accounts show up as "Kiosk". How is this possible?
Please help me if you can. Thanks.
I work at an electronics retailer and a display model laptop was sold to a customer about a year ago. That customer is back and is upset that there is an account called "Kiosk" that she can't get rid of. She did something to it, and now when the computer boots it brings up the "Kiosk" user name and password entry screen, and nobody knows the password. She has other accounts on the computer, but they don't show up any more. Just "Kiosk" and "switch to other user", which requires a username and password, but I don't know them. I just spent $50 on some crap software that's supposed to remove all the passwords, which didn't work, but it did tell me the names of the accounts, one being "HP", which has no password, so I was able to get in. However, when I open cmd and type net user, none of the accounts show up as "Kiosk". How is this possible?
Please help me if you can. Thanks.