Are my usb 3.0 ports damaged?

zwaezi

Honorable
Jan 7, 2013
2
0
10,510
Hi.
I own a Dell Inspiron n5110 win 7 laptop. About 1 month ago suddenly my usb3.0 ports stopped working.
I tried everything including updating the drivers, reinstalling the chipset driver but nothing worked.
Finally I reinstalled my windows and did the same things but that did notwork too.
I am now completely hopeless and dont know what to do. I just want to know how could I be sure that this problem is
a hardware damage or just a software-related?
I should add that usb 2.0 port and eSATA port are working fine and also when I stick my external hardware to USB 3.0 ports its drive starts working and the its light is turned on even though I don't see anything on windows.
Thanks for your help.

Regards.


 

weaselman

Honorable
Oct 27, 2012
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11,360
The best way to check if it`s the hardware is to look in device manager of windows.
Any hardware that has failed, or has a driver related problem should be flagged up with a yellow exclamation mark next to it.
It will say hardware failed to start or no driver loaded for this device if you check its properties.
The likely cause may be a corrupted driver at some point but doing the steps above will deter min if it is hardware or driver related.
 

zwaezi

Honorable
Jan 7, 2013
2
0
10,510

Thanks.I already checked that. It says that this device can not start(code 10)