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Can't Identify Network, No Internet, all adapters.

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Last response: in Windows 7
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January 17, 2013 2:27:22 PM

I've recently have a Sony Vaio laptop that will not get an IP addess and cannot identify networks. Both wired and wireless stay at identifying network, no internet access. At this point i've uninstalled Bonjour, reset my winsock catalog, checked the LSP, checked proxy setting - none, tried static information with no luck, uninstalled devices and reinstalled, deleted device drivers and reinstalled with new drivers, ran tweaking to reregister files, remove policies set by infections and so forth. I've scanned the PC with Combofix, Emsisoft Emergency Kit, TDSSkiller, and Malwarebytes and have found nothing. I've also removed the drive and scanned it externally. I'm almost down to a backup and reload. I've also remove IPv4 and IPv6 and reinstalled. Any suggestions?
a b $ Windows 7
January 17, 2013 2:35:05 PM

Backup and reload.
January 17, 2013 2:41:03 PM

itguy1981 said:
I've recently have a Sony Vaio laptop that will not get an IP addess and cannot identify networks. Both wired and wireless stay at identifying network, no internet access. At this point i've uninstalled Bonjour, reset my winsock catalog, checked the LSP, checked proxy setting - none, tried static information with no luck, uninstalled devices and reinstalled, deleted device drivers and reinstalled with new drivers, ran tweaking to reregister files, remove policies set by infections and so forth. I've scanned the PC with Combofix, Emsisoft Emergency Kit, TDSSkiller, and Malwarebytes and have found nothing. I've also removed the drive and scanned it externally. I'm almost down to a backup and reload. I've also remove IPv4 and IPv6 and reinstalled. Any suggestions?


As far as trying to flush/reset network settings I have run the following commands

ipconfig /flushdns
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset
nbtstat -R
nbstat -RR

I've also replaced the host file. I'm starting to really hate this computer. I've been researching and working on this thing for almost three days now. I have time before it has to be fixed so I would really like to fix the issue for future issues before biting the bullet and reloading.
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January 17, 2013 2:46:08 PM

Have you tried connecting to a different network, the problem "could" be on the router side. Not as likely, but it could happen.

Let us know if you've tried to connect wired and wirelessly somewhere else.
January 17, 2013 2:47:01 PM

I have. We have three networks and I can't connect to any of them. My DHCP service is not running on the laptop. I get error 2 when I try to start it. Looking in to that now.
a b $ Windows 7
January 17, 2013 2:58:51 PM

Connecting to another network is a good step to try, you can try an ipconfig /release and then an ipconfig /renew.
January 17, 2013 3:36:14 PM

You should definitely not have a dhcp server on your laptop, that should be on your router, a dhcp problem would cause this and if you're running 2 of them on the same subnet it's trouble.
January 17, 2013 3:38:02 PM

Also, if all three networks are in the same building or the same equipment, you should try somewhere else, go to a coffee shop.
January 17, 2013 4:57:51 PM

njxc500 said:
You should definitely not have a dhcp server on your laptop, that should be on your router, a dhcp problem would cause this and if you're running 2 of them on the same subnet it's trouble.


I think you misunderstood. The dhcp client service is not starting. I've also found that the TCP/IP NetBIOS Helper service isn't starting. Both share the dependency of the "Ancillary Function Driver for Winsock". This laptop has the identifying network issue on all networks. I has been tested outside of our building.
January 17, 2013 5:03:08 PM

itguy1981 said:
I think you misunderstood. The dhcp client service is not starting. I've also found that the TCP/IP NetBIOS Helper service isn't starting. Both share the dependency of the "Ancillary Function Driver for Winsock". This laptop has the identifying network issue on all networks. I has been tested outside of our building.



Check the windows event log as to why dhcp client isnt starting
January 17, 2013 5:34:50 PM

Okay. My system log shows
The TCP/IP NetBIOS Helper service depends on the following service: Netbt. This service might not be installed. I also have an error that WinHTTP Web Proxy Auto-Discovery Service depends on the DHCP client service..... AND The DHCP CLient service terminated with the following error: The system cannot find the file specified. Anyone know what file(s) it may be referring to.
a b $ Windows 7
January 17, 2013 5:56:44 PM

if you run ipconfig do you have an apipa address? 169.254.xxx.xxx
you dont have a static ip address?
verify tcp is installed properly by pinging loopback 127.0.0.1
January 17, 2013 5:58:41 PM

I do have a 169 IP and the 127.0.0.1 ping is good.
a b $ Windows 7
January 17, 2013 5:59:42 PM

is this pc on a domain?
January 17, 2013 6:00:42 PM

The PC is part of a workgroup and not connected to a domain.
a b $ Windows 7
January 17, 2013 7:29:11 PM

what type of connection does it show in network connections?
if it is unknow click the word unknown and change it
January 17, 2013 7:37:25 PM

Under network connections I have my local area connection, Marvell Yukon Ethernet connection, which always shows identifying. Currently, I have the wireless uninstalled, but when it is installed it does the same thing. I don't see anything that says unknown that you may be referring to. As of now I think I need to look at why the DHCP client service and TCP/IP NetBIOS Helper service aren't starting.
January 17, 2013 7:40:55 PM

When you say you have "tried static information" Does that mean you have set a static IP? and it still didn't work?

What details did you use for the static IP?
January 17, 2013 7:46:19 PM

Our company has 2 test networks we use for infected PCs. I put in static IP, subnet, and gateway to match each network. I used 8.8.8.8, google, for DNS server. At the moment I don't remember what the statics were. I typed them in as our network admin gave them to me. I didn't write them down. However, I can say that even with all of the configurations static I can't ping any devices on the network.
January 17, 2013 9:33:43 PM

Sounds like it might be a broken NIC. Try boot into a linux live CD and see if you can access the network then.
a b $ Windows 7
January 18, 2013 10:50:31 AM

open command prompt type nslookup
i wonder if using google dns is youre problem. could it be blocked at the endpoint
January 18, 2013 12:21:30 PM

I'm not currently using google for dns. I only tried it when I changed the settings to static for testing purposes. Either way I couldn't get to any server right now. I'm not getting an IP and can't even get a ping replies from any gateway I connect this laptop to.
a b $ Windows 7
January 18, 2013 1:06:21 PM

run nslookup does it resolve correct?
January 18, 2013 1:33:32 PM

I cannot do that. The network is constantly is "identifying" so therefore I cannot click to choose a network type.
January 18, 2013 1:34:31 PM

Sorry I didn't get back to you Aaaab. Ethernet and WiFi work from PE.
January 21, 2013 5:16:42 PM

the great randini said:
run nslookup does it resolve correct?



nslookup won't work. As he can't ping the gateway. It's not a DNS issue
a b $ Windows 7
January 21, 2013 5:22:37 PM

and he is not on a domain.....
January 22, 2013 2:54:16 AM

Sorry I haven't replied in a while. So today I have made a little bit of headway on the issue. I noticed the TCP Net BIOS service didn't have NetBT as a dependency when it should have. I copied the file and exported the registry keys from my Win 7 PC and imported it in to the other Win 7 PC with the issue. The dependency is now there, but the service still won't start. I have a feeling it has something to do with the winsock.
a b $ Windows 7
January 22, 2013 3:03:56 AM

itguy1981 said:
Sorry I haven't replied in a while. So today I have made a little bit of headway on the issue. I noticed the TCP Net BIOS service didn't have NetBT as a dependency when it should have. I copied the file and exported the registry keys from my Win 7 PC and imported it in to the other Win 7 PC with the issue. The dependency is now there, but the service still won't start. I have a feeling it has something to do with the winsock.


Winsock is definitely intertwined into all those Network stack services that matter (i.e. TCP/IP, NetBIOS, DNS, etc.).

I know you've probably attempted this but I'm going to throw it out there anyway. Boot into Safe Mode w/Networking and see if the status changes. If it doesn't, go into MSConfig and configure the computer for a clean boot, instructions can be found HERE , and see if the network connectivity issue actually connects. Please don't take this as a indication that I don't think you know what you are doing because that isn't what is intended. I learned a long time ago that even the smartest person can miss the smallest of things.

Let me know if that helps.
January 22, 2013 2:48:42 PM

I still have the same result when I boot to "Safe boot" or "Safe mode with networking". As mentioned before I replaced the netbt file in the drivers folder and exported my Win 7 netbt reg folder to this PC. I now get a different message in my event viewer. I now get an error that the NetBT service failed to start because it is either disabled or has no enabled devices associated with it. I'm not familiar with NetBT. As far as I can tell it's not a service that I can just enable.
January 22, 2013 8:23:21 PM

I FINALLY FIXED THE PROBLEM. Narrowing the problem down to NetBT and DHCP services I did the following.

Replaced the following files in C:\windows\system32:
netbt.sys
dhcpcore.dll
dhcpcore6.dll
dhcpcsvc.dll
dhcpcsvc6.dll
dhcpsapi.dll

I also noticed differences in my registry vs the broke PC so i exported my HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP to the broke PC.

Started DHCP service afterward with no problems. Network identified and internet is working. Thank you for the input everyone.
January 22, 2013 8:36:32 PM

itguy1981 said:
I FINALLY FIXED THE PROBLEM. Narrowing the problem down to NetBT and DHCP services I did the following.

Replaced the following files in C:\windows\system32:
netbt.sys
dhcpcore.dll
dhcpcore6.dll
dhcpcsvc.dll
dhcpcsvc6.dll
dhcpsapi.dll

I also noticed differences in my registry vs the broke PC so i exported my HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP to the broke PC.

Started DHCP service afterward with no problems. Network identified and internet is working. Thank you for the input everyone.


Glad you got it sorted mate, nice work!
!