Please solve my problem

Scott_D_Bowen

Honorable
Nov 28, 2012
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11,060
Might need to re-install Windows OS from original disc, lots of bad malware over the Christmas holidays hit a lot of people.

Some of it can't be cleaned up by AntiVirus software either.

If you have a user that can login, then visit these three pages from Microsoft and protect/clean your PC

Try these, and if still having problems let me know:
- http://www.microsoft.com/security/scanner/en-us/default.aspx
- http://www.microsoft.com/security/pc-security/malware-removal.aspx
- http://support.microsoft.com/kb/299357