Unable To "Connect" Device To Sync

[Guest]

Hello,Windows Media Player unable to recognize my iPod Shuttle in order to synchronize, even though previuos version was used to downloadd and sync all of music. The":setup sync" in the dropdown is also "grayed out". How can I re-install a working Windows Media Player?

 

[WR2]

There is nothing wrong with Windows Media Player.
iPods want to sync with iTunes (and iTunes only thanks to Apple).

Did you previously have a Windows Media Player plug-in that you used to your iPod Shuffle? You'll need to get another plug-in utility program installed to use Media Player for syncing.