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Blue Screen of Death Help

Last response: in Windows 7
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January 20, 2013 5:23:13 PM

Hey Guys,

Lately I have been having BSOD randomly.

Here are my crash dump files (using "WhoCrashed")

On Sat 19/01/2013 6:32:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011913-46285-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x1A (0x41287, 0x40, 0x0, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 19/01/2013 6:32:11 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: symefa64.sys (SYMEFA64+0x102776)
Bugcheck code: 0x1A (0x41287, 0x40, 0x0, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\drivers\NAVx64\1402000.013\SYMEFA64.SYS
product: EFA
company: Symantec Corporation
description: Symantec Extended File Attributes
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: symefa64.sys (Symantec Extended File Attributes, Symantec Corporation).
Google query: Symantec Corporation MEMORY_MANAGEMENT



On Sat 19/01/2013 5:10:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011913-40794-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002C96B00, 0xFFFFF8800C71D2D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Also when it Blue Screens I was able to get a copy of what the Technical information that caused the blue screen.

*** STOP: 0x0000001a (0x0000000000041287, 0x0000000000000040, 0x0000000000000000, 0x0000000000000000

Now I am not too sure exactly how many 0's. Maybe one extra or one less 0.

Can anyone help me please?

More about : blue screen death

January 20, 2013 6:15:23 PM

Bad Ram module without a shadow of a doubt. What is your Ram config? How many dimms you have? Swap one out alternately to find the culprit, or bin the lot and buy new ones.
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January 20, 2013 6:22:16 PM

I am not too sure what you mean by ram config or dimms. Will this be it - I have 16gigs (4x4). I also did the swap. I left one ram in at a time and booted my computer, and found nothing.
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January 20, 2013 6:39:19 PM

Yes, that's what I mean. Define found nothing......The idea is to run your PC using each Dimm (module of Ram) alternately for a while and see which one is causing the crashes. Your PC will still run happily on just 4 GB Ram, so take out 3 and run with that for a while. If nothing crashes you can probably assume that particular module is ok and swap for another one. Are you running any particular application/game when the crashes are happening? If so, try and recreate that.
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January 20, 2013 7:49:24 PM

Run Memtest with 2 runs on each stick individually. Do you know how to create bootable media?

You can use Hirens Boot CD. It also has instructions on how to create a bootable CD and USB drive.
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