Archived from groups: alt.sys.pc-clone.dell (More info?)
I spent over 2 ½ hours myself trying to resolve an asinine sound problem on
this supposedly 'splendid' Dimension 8200 and, of course, their Help and
Troubleshooting files are miserable. So not wanting to waste anymore of my
time I decided to call dell's magnificent support. The wait on the phone is
more than 20 minutes during which they try to get you to hang up and find
the answer yourself on the web. Finally an Indian answers the phone and
listens to me describe the problem for about 5 minutes and then says "So I
see you have no sound out of your sound card sir?" Well, hell no, that isn'
t what I said AT ALL! I said that one particular 'part' of the card, the
Line-In port, was not outputting any sound! He said, "Just a few minutes
sir while I research this." After about 5 minutes more he comes back on and
says, "Sir, this is an 'advanced' issue and I will have to transfer you to
the fee based support." I say, "What?!" I paid for an extended 3 yr
warranty, and I have to pay additional for a solution to this problem?!" He
said "yes sir, stand by while I transfer you to advanced technical support".
Well, of course you know what happened next. He hit his little buttons and
after about 2 more minutes I get the recording from the Bell System "If you
would like to make a call, please hang up and try again."
As far as I am concerned, it is the last time I call 'tech support' and the
last Dell I buy!
I spent over 2 ½ hours myself trying to resolve an asinine sound problem on
this supposedly 'splendid' Dimension 8200 and, of course, their Help and
Troubleshooting files are miserable. So not wanting to waste anymore of my
time I decided to call dell's magnificent support. The wait on the phone is
more than 20 minutes during which they try to get you to hang up and find
the answer yourself on the web. Finally an Indian answers the phone and
listens to me describe the problem for about 5 minutes and then says "So I
see you have no sound out of your sound card sir?" Well, hell no, that isn'
t what I said AT ALL! I said that one particular 'part' of the card, the
Line-In port, was not outputting any sound! He said, "Just a few minutes
sir while I research this." After about 5 minutes more he comes back on and
says, "Sir, this is an 'advanced' issue and I will have to transfer you to
the fee based support." I say, "What?!" I paid for an extended 3 yr
warranty, and I have to pay additional for a solution to this problem?!" He
said "yes sir, stand by while I transfer you to advanced technical support".
Well, of course you know what happened next. He hit his little buttons and
after about 2 more minutes I get the recording from the Bell System "If you
would like to make a call, please hang up and try again."
As far as I am concerned, it is the last time I call 'tech support' and the
last Dell I buy!