approx. 2yrs ago my husband purchased laptop for me frm one of his co-workers. then his sister(or someone in her household) got on the laptop and got into my bios setup and set a administator psswd and adm. psswd hint also and now i can't unlock mybios setup so i can enable my wireless lan. i tried to get the password tht was set frm his sister, no one wants 2 admit doing it. dell won't help me without proof of the original owner's ownership.don't have tht info anymore & can't remember. helppp...please. service tag:41b49h1 & express service code:8786270197
Try giving it back to your husband's sister and explain to her that you don't care who in her family put the admin password on the laptop, just have that person remove it. Tell her you are not looking to lay blame on anyone and you won't even ask her who did it.
Otherwise, do as WR2 has stated. Have your husband speak to his friend so that he can call Dell and transfer ownership to you.