Startup repair cannot fix problem and have no restore points will i lose files

my friends laptop wont fix with startup repair, i have put the win7 disk in and booted from that, there are no restore points and all i can do is reinstall, is there any way she can get photos from it, before i do a reinstall?
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More about startup repair problem restore points lose files
  1. Hi :)

    Run a hard drive test in DOS...HIRENS CD etc, it sounds like a failing hard drive...

    All the best Brett :)
  2. hi thanks brett il give that a try
  3. where would be the best place to download this disk and burn it im a novice thanks
  4. thanks would any disk work to burn onto?
  5. if that does not work you can try the bootrec command from recovery console
    How to
    good luck!
  6. i tried that randini it says

    this version of system recovery options is not compatible with the version of windows you are trying to repair. try using a recovery disk that is compatible with this version of windows.
  7. i cant get the hard disk test to work

    i start the laptop

    press f12 for boot options

    load cd

    dos programs

    testing tools

    test hard disk drive 1.0

    then i have to choose mouse driver , standard, alternative or none (i tried standard and alt already)

    then it has options for drivers, i choose auto

    then keyboard united kingdom

    now im at access to port metod, autoscan, enter port manually or deault ide ports (1f0h,170h)

    ive tried all but i have no idea, autoscan doesnt do anything

    please help
  8. any help please? have i got to just reinstall win7 and loose the photos?
  9. anonymous1 said:
    dont loose your photos. you a linux live disk to recover them before you reload windows.

    can you point me in the right direction for doing this please? it will work with win7 ?
  10. anonymous1 said:
    Linux works by itself.
    as long as you have a flash drive or CD/DVD's to move your Photos to.

    i like this one but there are many, you can google linux live.

    thanks il look into it :) i got cds and a memory stick here

    i dont know what to click from here :??:
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