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Startup repair cannot fix problem and have no restore points will i lose files

Last response: in Windows 7
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January 22, 2013 5:02:59 PM

Hello,
my friends laptop wont fix with startup repair, i have put the win7 disk in and booted from that, there are no restore points and all i can do is reinstall, is there any way she can get photos from it, before i do a reinstall?
a c 248 D Laptop
a b $ Windows 7
January 22, 2013 5:11:57 PM

Hi :) 

Run a hard drive test in DOS...HIRENS CD etc, it sounds like a failing hard drive...

All the best Brett :) 
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January 22, 2013 5:40:26 PM

hi thanks brett il give that a try
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January 22, 2013 6:20:31 PM

where would be the best place to download this disk and burn it im a novice thanks
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January 22, 2013 6:32:35 PM

thanks would any disk work to burn onto?
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a b $ Windows 7
January 22, 2013 6:32:41 PM

if that does not work you can try the bootrec command from recovery console
How to
good luck!
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January 22, 2013 6:55:03 PM

i tried that randini it says

this version of system recovery options is not compatible with the version of windows you are trying to repair. try using a recovery disk that is compatible with this version of windows.

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January 23, 2013 8:14:55 AM

i cant get the hard disk test to work

i start the laptop

press f12 for boot options

load cd

dos programs

testing tools

test hard disk drive 1.0

then i have to choose mouse driver , standard, alternative or none (i tried standard and alt already)

then it has options for drivers, i choose auto

then keyboard united kingdom

now im at access to port metod, autoscan, enter port manually or deault ide ports (1f0h,170h)

ive tried all but i have no idea, autoscan doesnt do anything

please help

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January 23, 2013 11:40:53 AM

any help please? have i got to just reinstall win7 and loose the photos?
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a b D Laptop
a b $ Windows 7
January 23, 2013 7:28:43 PM

dont loose your photos. you a linux live disk to recover them before you reload windows.
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January 23, 2013 7:32:42 PM

anonymous1 said:
dont loose your photos. you a linux live disk to recover them before you reload windows.

can you point me in the right direction for doing this please? it will work with win7 ?
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a b D Laptop
a b $ Windows 7
January 23, 2013 9:27:15 PM

click on the top one and select the top one again.
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!