Keyboard not working windows 7

The enter and arrow keys have stopped working on my keyboard and the computer is relatively new. I was using the standard keyboard that came with the computer. So, I changed the keyboard to a spare one I have and the same issue is happening. All of the other keys work fine. Can you help?
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More about keyboard working windows
  1. The keyboard is USB ? Have you tried switching to a different USB port ? Go into the start menu and under accessories bring up the virtual keyboard and see if your getting the same error.
  2. still getting the same error.
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