My Computer wont shutdown!!

Ever since I updated my Norton 360 my computer has been messing up so I restarted my computer... It says its shutting down but its been like that for more than an 2 hours what do I do? :??:
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More about computer wont shutdown
  1. press power button IN for 10 seconds...
  2. If that doesn't work use the power supply switch in the back.
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