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Trying to install Windows 7 - "A required CD/DVD driver is missing"

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February 1, 2013 7:33:43 PM

I'm trying to install win 7 but when ever I try I get the message that a required CD/DVD driver is missing and then the installation won't continue until I locate said driver.
I have tried installing with a dvd which was burnt from a downloaded image. I have tried mounting the image to a usb and installing from there.
I've searched topics on the internet that suggest all sorts of things but none of them have worked for me. Any ideas?
February 1, 2013 7:44:57 PM

Thats all very well and good except that to avoid these problems I mounted on a USB. However I still get the same message, which doesn't make sense as the optical drive is no longer needed.
Related resources
a b \ Driver
a b $ Windows 7
February 1, 2013 8:52:19 PM

try downloading the ISO again.
February 2, 2013 11:44:49 AM

I was sent the ISO on a disc by my brother who has the liscence. So downloading the ISO is not really an option fo me right now.
a b $ Windows 7
February 2, 2013 12:31:10 PM

What motherboard model do you have?

Normally this error means you need to load the SATA/RAID drivers. It's not a very clear message >.>

You can download the drivers and put them on a USB. Click Browse when you get the error and point it to your USB stick.

This might help: http://ava.co.uk/support/faq/general/a-required-cddvd-d...
April 9, 2013 8:15:50 AM

I finally installed Windows 7 Professional. I tried all the tricks from several different forum answers / suggestions. But no luck. Then I thought: "hey, it might be a good idea to try to install an earlier version of Windows then do a full / clean install from there." So I tried to install Windows XP Professional 32-bit. After 3 - 5 minutes the install failed, "this installation has stopped to prevent any damage to your hardware." I am not sure but I did get to an Automatic Problem Fix screen somewhere in my efforts. I tried this but it failed also. Anyway, I think the most direct solution would be to install an earlier version of Windows and then install Windows 7 after, since all the drivers are then loaded. I think this is what occurred when I tried to install Windows XP Professional. Install an earlier version of Windows first. Then delete partitions / format as desired when installing Windows 7. (Please post this solution to at least one other forum. I can't get to them all. I don't have the time. Thanks.)
August 30, 2013 1:05:12 PM

I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.
November 9, 2013 10:52:17 PM

VBGuy81 has it right.
The error clearly says DC/DVD driver is missing and I mistook it as needing SATA/RAID drivers too. Tried every AHCI driver I could find and nothing. Moved external DVD drive from USB3 port to USB2 and its works fine.
November 30, 2013 9:22:04 AM

I can confirm I was just having this same issue and again, moving from USB3 to 2 solved this instantly.
December 10, 2013 8:51:47 PM

Same here.I can confirm I was just having this same issue and again, changing USB port solved this instantly.
December 29, 2013 10:41:35 AM

Just to let yawl know - I got he missing drivers box come up. I swapped the installation usb from USB 3 to USB 2 and so far so good.

Just waiting for the next problem now (The voice of doom) .........
January 5, 2014 4:31:58 AM

Thank u vry much guys,,,
u people really rock,,,,
plugging the usb drive from usb3 to 2.0 made it all,,,,thank u once again..

February 8, 2014 9:21:28 AM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.


YOU ARE A GENIUS!!! Thank you, thank you, thank you
This was the whole problem, THIS SOLUTION ACTUALLY WORKS
February 12, 2014 2:14:45 PM

i am trying to install on my laptop which has 2 USB ports and one is not working so cant switch the USB what should i do?
February 22, 2014 11:39:46 AM

Hello All,

I was getting the same error and switching the USB ports did not help me. You get this error because you are installing OS from USB and the OS setup does not contain the required USB drivers. Now the question is - How to provide the drivers? When you plug-in another USB with drivers, it is not recognized because drivers are not there. You will notice that the setup does see hard drive in the system. So, you need to put those drivers on the hard drive so that you can browse them when the OS installation asks for it. Following was what I did and everything works as normal now.

You need a fully functional PC/Laptop and you need another USB drive/pen drive.

Step 1. Download Required USB drivers for the PC you are getting "Missing driver" error from the PC manufacturer's website. ( I recommend getting network / wireless drivers also )

Step 2. We need an operating system to copy these drivers on the PC's hard drive so that we can locate (Browse) them when asked for by the windows installation. This OS should be bootable from USB. Follow these steps :

Use second USB drive and make it bootable with UBUNTU OS (this is what I have used, and it is free! )

a) Use this software http://www.pendrivelinux.com/yumi-multiboot-usb-creator...
Get ubuntu here - http://www.ubuntu.com/download/desktop

b) Now boot your PC using ubuntu. Use "TRY" option. You do not need to install this OS because we want Windows.

c) Copy the missing drivers on the hard drive while you are in ubuntu.

d) Exit UBUNTU. Take the Ubuntu USB out.


Step 3. Start Windows OS installation.

Step 4. When you see "Missing Driver" Error, Browse to the location where you have placed the drivers while we were in ubuntu.

Step 5. Windows installation will install USB drivers and proceed forward.

Step 6. After you install windows, you need to connect to windows update so that it gets all the required drivers.


If your wireless or the wired network is working then you are lucky, but if not, How to install the network/wireless drivers? Your answer should be - Use USB drive to install those drivers. Guess what? If you use the USB port now even after windows installation, it is not working. We need to place the USB drivers on C: drive again using UBUNTU.

Step 7. Load Ubuntu, copy USB / wireless / Network drivers on c: drive and exit ubuntu.

Step 8 . Start normal Windows from hard drive. Install USB / network drivers

Everything should work as normal.

Good Luck everyone !
February 23, 2014 5:45:51 PM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.



I was trying to install windows 7 and got stucked with this error for up to 3 hours...just change the usb port...worked just fine...Thank you so mutch...

Best regards from Portugal
March 8, 2014 2:14:54 AM

I Got a solution from a random Blog...Whenever the message comes ""A required CD/DVD device driver is missing"" ..just cancel it and you will be returned back to the Welcome screen ...Now take the usb drive out of the USB port and insert it in some other port and now press "install Now" and the magic begins...Holla ...Cheers !!!!

**Technology should be as tough as to be learned as it was to be discovered.**
March 11, 2014 10:50:15 AM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.


It worked! Thank you.
March 23, 2014 11:02:44 AM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.


ThankYou VBGuy81!
works fine on HPZ820.


March 31, 2014 5:23:47 PM

cainy393 said:
I'm trying to install win 7 but when ever I try I get the message that a required CD/DVD driver is missing and then the installation won't continue until I locate said driver.


Most of the respondents to your question were trying to install off an external CD/DVD drive or from a memory stick, either of which is plugged into a USB port.

But I get exactly the same problem installing off a downloaded Windows Installer .iso on the INTERNAL CD/DVD drive. Can anybody help?

April 27, 2014 2:57:05 PM

I was getting the same error. I tried booting with the USB boot key in each and every USB port. No luck. I had also, in fact, tried to include the USB3.0 drivers in the Windows7 Install disk (in the boot.wim file, as per http://forums.mydigitallife.info/threads/32302-How-to-i...(FAST-installation!) ), to no avail. What worked for me was to change one of the BIOS settings. I have an ASUS Zenbook UX32a, and one BIOS setting was a "pre-boot" USB setting to "provide USB3.0 support" to DOS. I changed this from "Enabled" to "Smart-auto", and the problem went away.
May 8, 2014 10:02:11 AM

I had the same problem with installing the DVD it wasn't cooperating and to make matters worse my darn USB ports wasn't working for some ungodly reason ,anyway if you have a program that allow you to mount it to a virtual drive like "Poweriso" etc . try installing from there by mounting the ISO to the virtual drive .. That's what I did and it WORKED and the install was the fastest I have ever seen ultimate edition x86 sp 1 install less than 20 mins I could not believe it until it finished install and It started when I rebooted. I hope this helped someone if not many.
May 30, 2014 12:00:08 PM

I was getting the same error. I tried booting with the USB boot key in each and every USB port. No luck. Then I used a different USB drive pen, and error went away. The first USB flash drive has been noname, while others Patriot. So, I think, Windows has no driver for the first USB flash drive.
June 20, 2014 12:54:30 PM

I was getting the missing cd/dvd driver message when trying to install windows on a laptop. I tried an external dvd drive and had the same message. I moved the dvd drive from a USB port labeled ss to a USB port without this labeling and Windows 7 installed with no further errors. Thanks for the posting of this fix. It helped me very much.
June 21, 2014 3:43:16 PM

I too had the same issue trying to load Win7 on a new ssd drive on my Latitude E7440. Unfortunately, this model only has USB3 drives. Finally, during the install, I decided to delete all partitions and format the new partition from the drive using the Win7 installer and everything went smooth after that.
June 25, 2014 3:38:08 PM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.


I could kiss you. Thinking it was a SSD driver missing or something I've been trying to include the mobo drivers in my ISO of my installation DVD.

So simple.....
July 23, 2014 1:38:17 PM

VBGuy81 said:
I used a USB DVD drive to do my install. When I had it plugged into a USB3 port it was giving me that error. I switched over to a USB2 port and error went away.


VBGuy81 you are my hero!!!

I accidently deleted my boot partition whilst repairing a friend's computer and could not fathom, this CD/DVD error! I tried everything. Ended up deleting everything and repartioning with GParted and still same error! I was just about to try to install XP as post above yours suggested, when my eye wandered to USB 3.0 and it made sense! I guess I must have known this previously and forgotten it because it felt familiar and I knew exactly which port was my 2.0! I sit typing this on my spare laptop, a very happy bunny, watching my main laptop install a nice fresh copy of Windows 7!

Huge Thanks!

Gav
!