Sign in with
Sign up | Sign in
Your question

BSOD....how can I find the solution to this randomly happening?

Last response: in Windows 7
Share
February 1, 2013 9:12:15 PM

I have maybe gotten this about 4 times within the past 2 weeks. Not sure as to why since I regularly do maintance on it.

Here is the additional information

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 00000000777A138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880076E8B60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020113-25069-01.dmp
C:\Users\Jeffrey\AppData\Local\Temp\WER-48906-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


any help would be greatly appreciated..
a b $ Windows 7
February 1, 2013 10:09:35 PM

use a program called whocrashed it will read the dump file and give you an idea
m
0
l
February 2, 2013 1:59:43 PM

Thanks! I figured it out now..checked the dumps and found out that it was because I had 2 virus protections enabled..windows and the one I subscribe to.
m
0
l
a b $ Windows 7
February 2, 2013 2:06:11 PM

lostprophets2012 said:
Thanks! I figured it out now..checked the dumps and found out that it was because I had 2 virus protections enabled..windows and the one I subscribe to.


That will do it just about every time. It's a common misconception by many end-users that it's good to have two anti-virus programs running at the same time such as Microsoft Security Essentials and one of the other common ones. That is not the case at all, it only causes problems due to the two programs fighting for control of the system constantly.

That's not to say it's not wise to run a AV program and a malware program such as MalwareBytes Anti-Malware.
m
0
l
Related resources
!