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Printer offline

Last response: in Windows 7
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May 15, 2010 10:50:19 PM

Hello, Installed windows 7 64bit. HP Pro K550 worked for about a month then is always offline. Any help would be appreciated.
J

More about : printer offline

a b $ Windows 7
May 16, 2010 12:56:55 AM

Have you tried uninstalling and reinstalling the drivers/software? I'd start there.
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a b $ Windows 7
May 16, 2010 3:28:12 AM

Hoppalong,

Huron is correct -- perhaps try to uninstall the driver / software for HP and let Windows 7 install / configure the printer?

Jessica
Microsoft Windows Client Team
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May 23, 2010 12:22:35 AM

Thanks for the help. Uninstalled and reinstalled drivers and software. When I reload everything windows 7 installed drivers etc. Said everything was fine but it was still off-line. Finally got mad and removed windows 7 and reloaded it (clean install). Everything works fine now. Go figure? We'll see if it takes or not after a few weeks. Thanks again for your help.
Hoppalong
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