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Computer won't shut down completely

Last response: in Windows 7
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February 5, 2013 11:19:39 PM

I was playing guild wars 2 then my computer completely crashed, at first it wouldn't boot up. I reseated my memory and restarted my PC it started up but now it won't completely shut down, it just sits kinda at like a stand-by but you can't come off of it an you have to shut down the computer from the PSU.

Help please. :( 
February 5, 2013 11:35:30 PM

i also learned that if i try to restart it, it crashes instead of going on a stand-by.
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a b $ Windows 7
February 5, 2013 11:38:42 PM

Can you give us the complete system specs for your computer? or make and model if it is a pre-built?
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February 5, 2013 11:53:23 PM

Processor: i5-2320
Motherboard: ASUS P8Z68-v lx
Memory: 8GB GSkill
GFX: nvidia 550gt
PSU: 700 GS Corsair
OPS: Windows 7 64bit
Hard Drive: 700gb Western Digital
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February 6, 2013 12:43:11 AM

I just got these two crash errors.

On Wed 2/6/2013 2:30:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020513-22744-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x929ADC)
Bugcheck code: 0x116 (0xFFFFFA80071A4010, 0xFFFFF8800633EADC, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 310.90
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 310.90
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 310.90 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Wed 2/6/2013 2:30:02 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800633EADC)
Bugcheck code: 0x116 (0xFFFFFA80071A4010, 0xFFFFF8800633EADC, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 310.90
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 310.90
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 310.90 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR
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a b $ Windows 7
February 6, 2013 12:54:32 AM

Update to the latest nvidia driver first.

Download GPU-Z, or HWInfo, to see what the temps are on your card. Sounds like the temps may be getting too much for the computer to handle and is causing it to lockup.
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February 6, 2013 1:08:26 AM

hedwar2011 said:
Update to the latest nvidia driver first.

Download GPU-Z, or HWInfo, to see what the temps are on your card. Sounds like the temps may be getting too much for the computer to handle and is causing it to lockup.


its only at 51 degrees and the card is up to date
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Best solution

a b $ Windows 7
February 6, 2013 1:12:09 AM

if the mb locked up in the game it can still be locked up. when asus mb have that issue or the shutdown/restart issue. you have to turn the pc off and unplug the pc from the wall. then clear the cmos. if you still have an issue check that your mb has the newest bios on it.
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a b $ Windows 7
February 6, 2013 1:17:14 AM

zenstr0 said:
its only at 51 degrees and the card is up to date


Is the 51 degrees under load (while playing games) or idle?

You can set both programs to run in the background and track a period of time. Start it tracking and then try playing the game and see if it spikes.
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February 6, 2013 1:21:49 AM

smorizio said:
if the mb locked up in the game it can still be locked up. when asus mb have that issue or the shutdown/restart issue. you have to turn the pc off and unplug the pc from the wall. then clear the cmos. if you still have an issue check that your mb has the newest bios on it.


how would I clear the CMOs?
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a b $ Windows 7
February 6, 2013 1:23:21 AM

You can remove the CMOS battery (looks like a watch battery, round and silver) or you can go into the BIOS itself and try it.

It's usually best to do it using the CMOS battery though.
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February 6, 2013 1:53:08 AM

not entirely sure how to mess with that :/  and I can't seem to find it in the BIOs
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a b $ Windows 7
February 6, 2013 1:56:51 AM

zenstr0 said:
not entirely sure how to mess with that :/  and I can't seem to find it in the BIOs


The CMOS battery is held in by a clip on the motherboard that you should be able to pinch together and it come out.

There is information HERE and a video found HERE on how to do it :) 
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February 6, 2013 4:49:39 AM

thank you, I reformatted in hopes it'd help fix something maybe the nvidia problem. I still get the crashes as stated before with shut downs and restarts. Tomorrow I will try and attempt to reset the CMOS
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February 6, 2013 5:06:24 AM

hedwar2011 said:
The CMOS battery is held in by a clip on the motherboard that you should be able to pinch together and it come out.

There is information HERE and a video found HERE on how to do it :) 


would I just pull it off and then attach it back on? or do I need to get a new battery?
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February 6, 2013 5:30:43 AM

Take it out, then put it back in.
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February 6, 2013 2:20:44 PM

thanks you guys, I just had to reset the CMOS an it works properly now, I love you guys :D  the best <3
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February 6, 2013 4:50:52 PM

Best answer selected by zenstr0.
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