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Random appcrash - Kernelbase.dll and C0000005

Last response: in Windows 7
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February 9, 2013 6:00:09 PM

Dear all,

I have some random crashing going on and I have no idea what to do anymore.

Error messages show Kernelbase.dll and C0000005. The crashes happen while playing different games. So far no BSOD, just crash to windows. BSOD happened before reinstalling windows and replacing my ram and HDD.

Besides that, when starting my PC I have to choose between 2 versions of Windows 7. This, after formatting the HDD that the previous version was installed on. only after formatting the HDD I installed a fresh version of windows 7 on a newly bought SSD. When going in windows using the 1st option of the 2 windows 7 options I can pick, it also showed the HDD to be empty in windows.

I also bought new 16GB ram to make sure its not defective memory.

Besides the above, I also have:
- Ran CCleaner and Registry mechanic until no errors were shown anymore.

My system:

Windows: Windows 7 Ultimate x64
Motherboard: Asus P8P67 Evo
GPU: NVIDIA GeForce GTX 570 (latest drivers)
CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SSD: Sandisk 128 GB
RAM: 16GB 1600MHz DDR3 Non-ECC CL10 DIMM (Kit of 2) XMP HyperX Blu
Antivirus: NOD32

Any help, very much appreciated!
February 9, 2013 7:04:52 PM

First off, this is a problem with your user profile... #2 just do a clean install of Windows. Its the only sure fire way to take care of all of it.

See this article for confirmation: http://answers.microsoft.com/en-us/windows/forum/window...

If you need help with processes to install windows correctly, let me know.
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February 9, 2013 7:22:07 PM

Thanks for your reply Jeffery. I read that before and I believe it could just be it.

As I did a clean install yesterday, and only since that I have the 2 choices of windows7 to launch from bios/startup of pc. I wonder, what would a new install change?

I already did a clean install on a new SSD yesterday, AFTER formating the HDD that the previous windows 7 install was on.

Thanks in advance.
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February 9, 2013 7:24:08 PM

Then you did not do a clean install. If it shows 2 OSs available then there are still remains of the old OS, thus it is a upgrade install.
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February 9, 2013 7:24:29 PM

Which, I am willing to bet is why your having problems with your user account.
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February 9, 2013 7:25:02 PM

If you would like steps to do a nice clean install of windows, let me know :D 
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February 9, 2013 7:28:00 PM

Well I had formatted the harddisc that I had my previous windows on. That should have been enough right?

After the new install when I went in windows it also said that that drive was empty.

Please advice.
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February 9, 2013 7:48:48 PM

First thing you need to do is download all of your drivers for you build.

Chipset: http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
Audio: http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
LAN (if its Intel LAN): http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
LAN (if its Realtek): http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
USB 3: http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
IRST: http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
SATA 3 Controller (JMicron): http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
SATA 3 Controller (Marvell): http://support.asus.com/Download.aspx?SLanguage=en&p=1&...
Bluetooth: http://support.asus.com/Download.aspx?SLanguage=en&p=1&...

So download all of these and put them in a folder.

You will then need to insert your install media into your computer (DVD or USB Pen), and start the install process. When prompted to do a "upgrade" or "custom" install, select "custom". Then delete ALL partitions available. Then create a new partition ONLY on your boot drive (it will make a small partition for a system, this is fine). Leave your storage drive unformatted for now. Let the installer do its thing.

Once you get to the desktop install the drivers that I gave you, IN THE ORDER I gave them to you.

after installing the drivers, you may NOW connect your PC to the internet. Go to this link, http://www.nvidia.com/Download/index.aspx?lang=en-us , and select the gray "Graphics Drivers" button and download and run that installer. From here, you can install any 3rd party drivers, like webcams, or special keyboards or such. If you need help finding those drivers, just ask.

After ALL of your devices have a driver, now start running Windows Updates. You will need to do this several times, and always chose the "check for new updates" option, even if there are a few already there. Once you have no new updates your PC is yours again!

Now the only thing you have left to do is take care of that storage drive. Its really simple, click "start" and type "Disk Management" then press enter. Now select your storage drive, and right click it, then chose format. Always chose NTFS format. Now your set to go.
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February 9, 2013 7:49:04 PM

If I forgot something, let me know.
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February 9, 2013 9:37:56 PM

Thanks for all the links Jeffery :) 

Im not able to delete all partitions. As they have a lot of music on them, that I want to keep and no other PC available to store. However these are on different harddrives.

What I read that could be a problem, is having other harddrives plugged in during installation on a SDD. So I will unplug all harddrives, except for the SSD. Will format it and do a clean install.

Thanks a lot so far and I will keep you posted on my progress.
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February 9, 2013 10:07:03 PM

Then absolutely take any extra drives out during the install.

ALSO, when you put the drive back in, get all of your music off (if you have to just put it on your SSD or a external for 30 minutes, and then delete all your portions off the storage drive. Create 1 single partition for all of your storage. THEN I would create folder called "Music" and "Pictures" and whatever else you decide, and go into your libraries and make those the default library places. Then you can just use Window like you always have.
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February 9, 2013 11:46:40 PM

I had something interesting:
In my bios I had changed to boot from my SSD only, all other drives I disabled. Instead of seeing 2 boot options I had none... Seems like a clear indication it was sharing info with another drive still to be able to boot.

Eventhough I had formatted the drive windows was previously on, the system also reserves 100mb for important system files. However I can't recall formatting that one before...


What I did now:

- Downloaded from the software I needed from the links you provided. Also all other software such as Nvidia drivers, anti virus etc. This I stored on a drive that only had music and movies on it. Windows has never been installed on it.(I have 1 SSD and 3 other harddrives). I did this so I could update and secure my system before connecting to internet.

- Secondly I unplugged the 3 regular harddrives so only my SSD was connected, and installed windows.

- Turned off the PC and connected my 3 other drives again.

- Loaded from the Windows cd until the screen where a drive to install can be selected.
Here I deleted the partition where my windows had be on(again) but now also the 100mb that is reserved and not visible in windows.
(this should have been step one to be 100% sure, but installing with only SSD connected is probably also ok)

- Now when I start Windows it loads directly and I no longer see two options of Windows 7 to boot. Also my boot settings in Bios are still set to boot from SSD only and to not access any of the other drives.

Well I hope it's all solved now. As its getting late here, I will be doing testing tomorrow to see if I still have crashes when I used to have them.

Thanks for all your support Jefferey :) 

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February 10, 2013 1:03:52 AM

Do not download a anti virus program, use Microsoft Security Essentials. It uses less system resources and has a 94% success rate, only program that was better was Norton at 97%. And its free, year after year.
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February 10, 2013 1:06:15 AM

Well, I feel like you went a long way around it... When you try to be complicated like this it usually doesn't end well. Simple is better :D  lol
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!