"Total Satisfaction Return Policy".

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Anyone out there have the full text of Dell's "Total Satisfaction Return
Policy".

I've got a 2 month old Dimension 2400 that has always been a problem and now
won't boot or allow a Windows restore.

Dell's Invoices and packing list states "For returns, see Dell's "Total
Satisfaction Return Policy". But they don't include the text of the policy
and it can not be found on their web site. Though they have a link that is
supposed to take you to a "Total Satisfaction Return Policy" text, it
doesn't work and you get a "page can not be displayed" error.

I'm getting that sinking feeling about the supposedly great service of Dell.

Thanks for help,

Charlie

 

[mark]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"CHARLES SHAMBAUGH" <chamasha@worldnet.att.net> wrote in message
news:ye57d.464016$OB3.360985@bgtnsc05-news.ops.worldnet.att.net...
> Anyone out there have the full text of Dell's "Total Satisfaction Return
> Policy".
>
> I've got a 2 month old Dimension 2400 that has always been a problem and
> now
> won't boot or allow a Windows restore.

Policy is on warranty page at:

http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Too late for a return. Have you run Dell diags to test the hardware? If it
is a software problem, you can easily fix it with a clean install of XP. If
you want help, report back with specifics.

"CHARLES SHAMBAUGH" <chamasha@worldnet.att.net> wrote in message
news:ye57d.464016$OB3.360985@bgtnsc05-news.ops.worldnet.att.net...
> Anyone out there have the full text of Dell's "Total Satisfaction Return
> Policy".
>
> I've got a 2 month old Dimension 2400 that has always been a problem and
> now
> won't boot or allow a Windows restore.
>
> Dell's Invoices and packing list states "For returns, see Dell's "Total
> Satisfaction Return Policy". But they don't include the text of the policy
> and it can not be found on their web site. Though they have a link that is
> supposed to take you to a "Total Satisfaction Return Policy" text, it
> doesn't work and you get a "page can not be displayed" error.
>
> I'm getting that sinking feeling about the supposedly great service of
> Dell.
>
> Thanks for help,
>
> Charlie
>
>
>

 

[Tim]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Call Dell Technical Support(800-624 9896). They should be able to help
you with any Dell installed software or hardware problem.

Tim.


"CHARLES SHAMBAUGH" <chamasha@worldnet.att.net> wrote in message news:<ye57d.464016$OB3.360985@bgtnsc05-news.ops.worldnet.att.net>...
> Anyone out there have the full text of Dell's "Total Satisfaction Return
> Policy".
>
> I've got a 2 month old Dimension 2400 that has always been a problem and now
> won't boot or allow a Windows restore.
>
> Dell's Invoices and packing list states "For returns, see Dell's "Total
> Satisfaction Return Policy". But they don't include the text of the policy
> and it can not be found on their web site. Though they have a link that is
> supposed to take you to a "Total Satisfaction Return Policy" text, it
> doesn't work and you get a "page can not be displayed" error.
>
> I'm getting that sinking feeling about the supposedly great service of Dell.
>
> Thanks for help,
>
> Charlie

 

[mercury]

Archived from groups: alt.sys.pc-clone.dell (More info?)

It is too late for a return. It ended on the 22nd day after the product was
shipped. I would work with Dell to get the computer working to your
satisfaction.

"tim" <delltech@hotmail.com> wrote in message
news:ffcc792e.0410011343.36b26e2e@posting.google.com...
> Call Dell Technical Support(800-624 9896). They should be able to help
> you with any Dell installed software or hardware problem.
>
> Tim.
>
>
> "CHARLES SHAMBAUGH" <chamasha@worldnet.att.net> wrote in message
news:<ye57d.464016$OB3.360985@bgtnsc05-news.ops.worldnet.att.net>...
> > Anyone out there have the full text of Dell's "Total Satisfaction Return
> > Policy".
> >
> > I've got a 2 month old Dimension 2400 that has always been a problem and
now
> > won't boot or allow a Windows restore.
> >
> > Dell's Invoices and packing list states "For returns, see Dell's "Total
> > Satisfaction Return Policy". But they don't include the text of the
policy
> > and it can not be found on their web site. Though they have a link that
is
> > supposed to take you to a "Total Satisfaction Return Policy" text, it
> > doesn't work and you get a "page can not be displayed" error.
> >
> > I'm getting that sinking feeling about the supposedly great service of
Dell.
> >
> > Thanks for help,
> >
> > Charlie