It was almost as if they thought it was stolen or something.
It is a pretty big problem so they are pretty careful.
No one wants to make it easy on the laptop thief. (and they do catch a few calling in for password unlocks).
In the old days you could take the CMOS/RTC battery out and the password would reset.
Now the password is stored on non-volatile flash chip.
There are no generic master passwords anymore. Only the MFGRs can create a new password that will work with a specific laptop.