It looks like the image where you would click on the right arrow to play a video yet there is no video to play. He can't close the window to make it go away and restarting doesn't help. He lives in AZ. so once I get to him am going to have him try to restore to an earlier date. Computer is functional despite this ghost image. He can click on icons on his desktop behind the ghost and they work, he just has to read through them.