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OVERHEATING! ATI Driver issue (asus g73)

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a b D Laptop
June 27, 2011 3:32:55 PM

Okay, So yesterday, I installed Crysis Demo to see how it runs... When I clicked on the game shortcut. It opened it up, it started showing the intros, then, the computers screen turned off. And about 1-2 seconds later, so did the rest of the computer. At first, I suspected it was the powerbrick shorting out, because I wasn't able to get it to turn on for a 1 minute of disconnecting it from the wall, moving to another place... etc.
So, I finally got it to work once more, I didn't take it as a big problem until it happened once more when I was loading the game, this time, I was right about to start the actual gameplay.
I have not tried any other games after that.

Now, here are the tech details:

ASUS G73jh-RBBXO5, bought Factory-Refurb. at BestBuy December 2010.


CPU-Z processor details screenshot:





GPU-Z graphics details screenshot:


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GPU-Z graphics temperatures screenshot:

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These stats were taken just now, I'm not running any games, I'm only running IE9, and of course, GPU-Z/ CPU-Z.

I've tried to fix this problem myself, I tried Flashing the BIOS which was succesful. I'm running on the American Megatrends Inc. G73Jh.213, 1/27/2011 which is the current version.

I also tried updating the ATI (AMD) GPU drivers for the 5870... It installed. But, once I rebooted the computer, My maximum resolution became 1152x864, instead of 1600x900.
Also, CCC wouldn't run, I mean, it was visible in processes, but it was frozen. Right now, I got it to run back at 1600x900. But, I had to uninstall the driver.

I have used compressed air before, (a couple of months ago), but I haven't used it since, mainly because the other laptop I used compressed air on, the fan broke. And I decided that I'm not going to mess up this computer too...

I'm thinking that the issue is that the computer has dust, and the thermal compound needs to be upgraded. Because it still has the factory thermal compound.

Here is why I'm asking here before I go to a PC shop and seeing if they can fix it. A. To explor what else could cause the problem. B. To figure out a fix for the GPU update problem. I want to install CCC, and I guess to do it, I need to select an older version, such as the one I was using before. But how do I rollback? What is the path to file(s).

C. Do any of you have a similar problem with your G73?



Sorry for the long email, but thanks :) 


Best solution

June 30, 2011 5:38:13 AM

I was having the exact same problem, same computer, same symptoms, same frustrations.

I started playing Team Fortress 2 now that it's free to play. Occasionally the system would get hot and go dark, no power, etc. I figured I needed new graphics drivers. Installed the latest ATI package. System BSODed. Restarted, Max resolution was way down, and windows reported the driver wasn't properly signed. Told Windows to roll back the driver and got my resolution back, but I was still have the overheating shut-down problem.

This all happened last night. I kept on though. According to the ATI website, you should uninstall all ATI software packages before installing the new drivers. So I did that. I went into "Add/Remove Programs" and removed the ATI software. I then installed the new software package (the one that had previously caused the BSOD), and it installed no problems. After restarting, Windows had no problem with the driver, and my max resolution continued to be available. The best part is that I played TF2 for an hour last night after the install went successfully, and a couple hours today, and so far there's been no shut down.

I hope you have similar luck.
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a b D Laptop
June 30, 2011 2:46:26 PM

neil5280 said:
I was having the exact same problem, same computer, same symptoms, same frustrations.

I started playing Team Fortress 2 now that it's free to play. Occasionally the system would get hot and go dark, no power, etc. I figured I needed new graphics drivers. Installed the latest ATI package. System BSODed. Restarted, Max resolution was way down, and windows reported the driver wasn't properly signed. Told Windows to roll back the driver and got my resolution back, but I was still have the overheating shut-down problem.

This all happened last night. I kept on though. According to the ATI website, you should uninstall all ATI software packages before installing the new drivers. So I did that. I went into "Add/Remove Programs" and removed the ATI software. I then installed the new software package (the one that had previously caused the BSOD), and it installed no problems. After restarting, Windows had no problem with the driver, and my max resolution continued to be available. The best part is that I played TF2 for an hour last night after the install went successfully, and a couple hours today, and so far there's been no shut down.

I hope you have similar luck.


Nope :(  I didn't play around enough with the drivers to get it to work right.
I had it taken to a little shop.
And they're going to change the thermal compound on it. Everyone knows factory-provided thermal compound is usually cheap garbage..

Anyways, I'm getting the thermal compound replacd with AC5...So, hopefully it will help a bit..

I just want to know... what are your temps while gaming?
Mine where normally in the 80 C when I played...

Okay, 1 question, how did you rollback the drivers? I wanted to go back to the original... But, I didn't know how xD and was a bit in a tight spot using such a freakish resolution... So, in the end, I just uninstalled the driver, restarted the computer, and the resolution was back to normal, but there were no drivers... After that, I just did a bit of wordprocesing and email before I took it in the next (or day after next) to a little pc shop...

You may have noticed, but for me, about every couple of days I looke behind the screen, and I can see that on top of that extended part for the fan/heatsink that there is always a LOT of dust, I always clean that off.

I guess I need to clean the computer more often with compressed air... something I'm reluctant to do after my last episode using it.
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June 30, 2011 3:01:25 PM

hpfreak said:
I just want to know... what are your temps while gaming?


I have no clue. I'd never had a heat issue before, so I never bothered to monitor it. I'm just not set up to do something like that. If the problem had persisted, I may have gone that route.

hpfreak said:
Okay, 1 question, how did you rollback the drivers?


I'm going from memory here, because my laptop is at home. In Control Panel, under devices, your PC is listed. If you look at your PC, there's a hardware tab. That will show you your graphics card as list item. If you hit properties on that you'll get more details, but the roll back driver option will be grayed out. You'll notice there's another button with the windows security shield there, I forget the words. Anyway, if you click that button you can access the same information, but as administrator, which makes the roll back driver option available. I just clicked that and restarted.

hpfreak said:
You may have noticed, but for me, about every couple of days I looke behind the screen, and I can see that on top of that extended part for the fan/heatsink that there is always a LOT of dust, I always clean that off.


I have not had this problem. It's possible that your computing environment is more dusty than mine. If you can, try just cleaning the area (do some dusting and vacuuming), and if you have a forced air heating/cooling system, replace the air filter and run the fan to help clean the air of dust. Your lungs will thank you as well.

hpfreak said:
I guess I need to clean the computer more often with compressed air... something I'm reluctant to do after my last episode using it.


I've never done this.
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a b D Laptop
June 30, 2011 3:10:32 PM

Well, thanks for your input Neil. I really appreciate it.

I'm going over to the shop today to check up on their progress, I'm also going to see if they can rollback the gpu drivers while they're at it.
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a b D Laptop
June 30, 2011 3:11:12 PM

Best answer selected by hpfreak.
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a b D Laptop
July 2, 2011 1:47:49 AM

Okay, issue fixed.
Just for those of you who have the same or similar issue:

To fix heat issue, clean up the inside of the G73! Dust Dust Dust!!!
Also, change the thermal compound on the GPU and CPU... use something like Artic Silver.
Make sure you use a can of compressed air on the laptop about every 2-3 months, make sure that you insert a straightened paper clip to help keep the fans from spinning while using the compressed air... (otherwise you'll kill the fans...)
re-apply new thermal compound every 12-18 months.. basically, whenever the average temperature starts to go back up, you should get ready to change the thermal compound.
After first applying the grease, use laptop at max for 2 hours, then turn it off for about 30 minutes (then you can restart the process...), for the first couple of days... so that the compound can set in right.


For those of you who had the Graphics card driver issue, don't download drivers from the official amd (ati) website.
You have to download them from the ASUS G73(jh) driver page. Asus tweaks the hardware, therefore, you need a driver that is on the same page, getting a general driver from AMD won't help...


After a week of using the laptop for a maximum of 2 hours at a time (and a 30 minute shutdown break inbetween 2 hour periods), you can get back to normal use..

Not recommended that you use the laptop for more then 6-7 hours at a time on regular use.
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July 6, 2011 6:34:45 PM

I think i have the same exact problem....my temps are all at the high 70's and im just runni ie9 and gpu-z....what shop did you take it to? you have the same verson i do do you think best buys geek squad can do this? im really desperate i cant play any games because 10-15mins in my g73 shuts off...I dont think its the drivers as im shown they are up to date. Hpfreak looks like you had same problem. I appreciate all your feedback, thanks
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July 6, 2011 6:50:52 PM

Hi needshelp87,

Why don't you list your driver version so that we're all on the same page. I have the same BestBuy version of this laptop, and updating the drivers fixed the problem. The steps hpfreak went through seem to have helped him but, in my opinion, are probably masking the problem rather than solving it.

Getting your computer cleaned up and outfitted with special thermal bonding is going to allow your computer to shed the extra heat it is generating.

In contrast, the right drivers are going to keep your system from generating excess heat to start with because it will be running cool by design.

It's a matter of treating the root cause or treating the symptoms. Both methods will work fine, as hpfreak and I clearly illustrate.

Let's start by figuring out what version of drivers you're using.

Good luck.
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July 6, 2011 7:00:22 PM

Hey niel, thank you so much for responding.....Unfortunatley im not very computer savvy, howdo i post my driver versions? i really only bought this laptop to play crysis, and total war games on high settings....not to familiar with anything else...i just turn it on and play..untill this problem started to happen. Its sort of embarassing i know, but please if you can walk me through ill post it ASAP. I really want to try other things before i take it to any shop and spend money.
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July 6, 2011 7:04:25 PM

Also i dont know if this helps but i downloaded the GPU-z to look at my temps, im only running ie9 and gpuz and here are the temps as of now(while i type)

Gpu temp: 80.0c
gpu temp1: 71.0c
gpu temp2: 80.0c
gpu temp3: 75.0c
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July 6, 2011 7:19:43 PM

Here it is neil,

Driver Provider: ATI technologies Inc.

Driver date: 12/17/2009

Driver version: 8.683.0.0

Digital sSigner: Microsoft Windows Hardware Compatibility Publisher



Please respond
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July 6, 2011 7:30:39 PM

I'm pretty sure you have the original drivers, which should be updated. When I get home, tonight, I'll check and let you know.

In the mean time, you should figure out if you're running a 32 or 64 bit version of Windows.

http://windows.microsoft.com/en-US/windows7/find-out-32...

I hope you can wait until then.
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July 6, 2011 7:38:17 PM

Dude trust me ill wait, you dont understand how desperate i am to fix this, please contact me. ill definitley wait for your reply, again thank you for assisting. ill figure out if im runnin 32 or 64
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a b D Laptop
July 6, 2011 8:54:42 PM

needshelp87 said:
Also i dont know if this helps but i downloaded the GPU-z to look at my temps, im only running ie9 and gpuz and here are the temps as of now(while i type)

Gpu temp: 80.0c
gpu temp1: 71.0c
gpu temp2: 80.0c
gpu temp3: 75.0c


Your temperatures are WAY TOO HIGH. :non:  The temperatures should be more like 45-50 degrees celsius for it to be cool enough.
I'd recommend you going taking your laptop ASAP to a shop and let them replace the thermal compound with the real deal, I got Artic Silver 5 and I'm running at 50 C on idle. Please, get the thermal compound replaced. If you want to do it yourself, you can order a shot of Artic Silver on amazon. And watch this video on how to take a part the G73jh: http://www.youtube.com/watch?v=Tp90M_N6dzs
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a b D Laptop
July 6, 2011 8:59:38 PM

neil5280 said:
I'm pretty sure you have the original drivers, which should be updated. When I get home, tonight, I'll check and let you know.

In the mean time, you should figure out if you're running a 32 or 64 bit version of Windows.

http://windows.microsoft.com/en-US/windows7/find-out-32...

I hope you can wait until then.


That's a likely solution, to update the drivers... But, I had the updated drivers when I ran into this problem.

needshelp87, be sure you download drivers only from this page: http://www.asus.com/Notebooks/Gaming_Powerhouse/G73Jh/#...


Do NOT download drivers directly from AMD (ATI), even though AMD is the graphics card manufacturer, and they host the latest drivers... the GPU in the G73 is not directly supported, the drivers have to be tweaked by Asus, so only download from Asus from the link I posted above.


I'm going to recheck all my drivers myself. Just to see if I can lower the temps down a bit more... I doubt it, but it's worth a try.
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July 6, 2011 9:22:17 PM

Thanks for tdhe feedback hpfreak i really, really appreciate it. Makes me feel good that i wasnt only one with this problem. If you dont mind me asking where did you take your pc? i live in NY,NY and i saw that asus notebooks bought in best buy can only be serviced directly by asus:
NOTE: The terms of warranty for your specific notebook may vary. Please consult the documentation that came with your ASUS product for complete and specific information. Unfortunately, ASUS notebooks sold at BestBuy are not currently elgible for service by ASUS Notebook Authorized Service Providers, so these customers should contact ASUS directly through the ASUS notebook technical support line (1-888-678-3688, 24/7 except holidays) to arrange service.

thats from website. Do you think geeksquad can do what was done to your g73?
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July 6, 2011 9:31:11 PM

hpfreak said:
That's a likely solution, to update the drivers... But, I had the updated drivers when I ran into this problem.


hpfreak, I thought you said your system crashed when you went to the updated drivers? I was under the impression you never had the updated drivers running successfully (i.e. with full resolution). A little update on that might clarify things.

hpfreak said:
needshelp87, be sure you download drivers only from this page: http://www.asus.com/Notebooks/Gaming_Powerhouse/G73Jh/#...

Do NOT download drivers directly from AMD (ATI), even though AMD is the graphics card manufacturer, and they host the latest drivers... the GPU in the G73 is not directly supported, the drivers have to be tweaked by Asus, so only download from Asus from the link I posted above.


I know hpfreak was bitten by this, but I believe his issue was that the original drivers were not fully removed before installing the new drivers (since I had the same problem initially). However, in the end, I was able to run the standard drivers from the AMD (ATI) website without issue, and my shutdown/high temp problems were resolved without a trip to a shop or further laptop modification.

hpfreak said:
I'm going to recheck all my drivers myself. Just to see if I can lower the temps down a bit more... I doubt it, but it's worth a try.


The latest drivers on the Asus website you listed above are the ones that it shipped with, 8.683 released by AMD/ATI in December of 2009.
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July 6, 2011 9:38:41 PM

also by the way doesnt the asus live update, update all the drivers, etc. for you? i clicked on the link for the drivers you posted if you can somehow walk me through, id appreciate it. Im clicking on the vga driver file and clicking to save and once it does windows tells me i cant open...i did go back to factory settings because i thought it would fix problem, maybe i need to redownload something to get them to install correctly?
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July 6, 2011 9:44:41 PM

Before i went back to factory settings i did try and download the update from the ati website and it did same thing that you guys mentioned (BSOD) and changed my resolution.
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a b D Laptop
July 6, 2011 10:11:39 PM

neil5280 said:
hpfreak, I thought you said your system crashed when you went to the updated drivers? I was under the impression you never had the updated drivers running successfully (i.e. with full resolution). A little update on that might clarify things.



It crashed once I tried to install updates from AMD (ATI), But, I was able to download and install the Asus drivers without issue.

neil5280 said:

I know hpfreak was bitten by this, but I believe his issue was that the original drivers were not fully removed before installing the new drivers (since I had the same problem initially). However, in the end, I was able to run the standard drivers from the AMD (ATI) website without issue, and my shutdown/high temp problems were resolved without a trip to a shop or further laptop modification.




I think I'm going to try that... It is a risk, but I can rollback if I run into issues...
Neil, may I ask what are your temps?

neil5280 said:

The latest drivers on the Asus website you listed above are the ones that it shipped with, 8.683 released by AMD/ATI in December of 2009.

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July 6, 2011 10:26:16 PM

hpfreak said:
It crashed once I tried to install updates from AMD (ATI), But, I was able to download and install the Asus drivers without issue.


That's the distinction. In no way would I regard the Asus drivers to be the latest, as they are from Dec. 2009.


hpfreak said:
I think I'm going to try that... It is a risk, but I can rollback if I run into issues...
Neil, may I ask what are your temps?


I'll try to get some idle temps and some gaming temps this evening, when I post the remaining instructions for needshelp87.

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July 7, 2011 1:43:13 AM

needshelp87 said:
Dude trust me ill wait, you dont understand how desperate i am to fix this, please contact me. ill definitley wait for your reply, again thank you for assisting. ill figure out if im runnin 32 or 64


needshelp87,

To update your drivers, I highly recommend you go to this page:

http://support.amd.com/us/Pages/AMDSupportHub.aspx

Scroll to the bottom and watch and follow along with the 4 videos listed:

1. Identify Your Card
2. Download Drivers
3. Uninstall Old Drivers
4. Install New Drivers

Watch all the videos before you get started. If you have any questions before starting, post them here so I can answer them.

Following these instructions exactly and getting the latest drivers should fix your issues.

I have my fingers crossed for you.
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July 7, 2011 1:47:52 AM

My idle temps:

67.0
61.5
67.5
61.0

These were the temps achieved while writing the above post to needshelp87. I was running two Chrome browsers, 1 with 1 tab, and 1 with 5 tabs, explorer, and GPU-Z. I was only using battery power.

I'll provide my gaming temps tonight after I'm finished playing some TF2.
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July 7, 2011 3:56:50 AM

Neil first off i want to thank you for taking the time out of your life to help me. I was following the videos, i just have a question....it may sound dumb but again i am new to this. Our g73s require notebook drivers right not desktops right or is it other way around maybe thats what i did wrong?
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July 7, 2011 4:10:37 AM

needshelp87,

Grab the notebook drivers.

Better to ask questions than break your machine. No shame there.

Good luck!
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July 7, 2011 4:13:44 AM

My TF2 Temps:

88.0
81.5
88.5
81.5

This may look hot if you're use to desktops, but notebooks run hotter, and this is perfectly reasonable for this machine when heavily taxed.
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July 7, 2011 4:21:00 AM

ok neil so i see 3 different driver downloads which are.

AMD catalyst package

Individual downloads

optional downloads

Do i save the file on each or just the first, AMD catalyst package
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a b D Laptop
July 7, 2011 4:33:07 AM

needshelp87 said:
ok neil so i see 3 different driver downloads which are.

AMD catalyst package

Individual downloads

optional downloads

Do i save the file on each or just the first, AMD catalyst package


Download just the first. It will install everything you need in a package.
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July 7, 2011 5:51:51 AM

hpfreak said:
Download just the first. It will install everything you need in a package.


What he said. :) 
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a b D Laptop
July 7, 2011 5:26:40 PM

needshelp87 said:
Thanks for tdhe feedback hpfreak i really, really appreciate it. Makes me feel good that i wasnt only one with this problem. If you dont mind me asking where did you take your pc? i live in NY,NY and i saw that asus notebooks bought in best buy can only be serviced directly by asus:
NOTE: The terms of warranty for your specific notebook may vary. Please consult the documentation that came with your ASUS product for complete and specific information. Unfortunately, ASUS notebooks sold at BestBuy are not currently elgible for service by ASUS Notebook Authorized Service Providers, so these customers should contact ASUS directly through the ASUS notebook technical support line (1-888-678-3688, 24/7 except holidays) to arrange service.

thats from website. Do you think geeksquad can do what was done to your g73?


I didn't use Asus' service. I went to a local PC shop and I let a few guys who knew what they were doing fix it. It depends on what you have where you live, you could contact Asus directly, and see if they will fix it, but they will overcharge. It isn't cheap, the local shop charged 130 dollars, but it was worth it in the end because the computer is running cool. And it only took them a few days, just like all manufacturers, Asus takes their time to fix things, I've heard scary stories of people waiting over a 4 months before they got their laptop back... But I'm not too sure. The companies hire a lot of people that have the credentials, but the thing about going to a little PC shop is that they guys there have both the credentials, and the experience.


Neil offered a solution that could save money and time, go with his solution, if it works, great. If it doesn't work, then my solution may be your best bet.
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July 7, 2011 5:35:24 PM

Its working! my temps are lower too! Thank you guys so much! im finally able to play for more than 15mins! Seriously though THANK YOU!!!! I dont have to take it to any shop, neil you right about cool by design
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May 19, 2012 9:29:07 PM

Blowing the dust out of the back of the two fan port dropped my idle temperature 20C from around 65 to around 45. Under load, it dropped temps from the mid 70s to the mid 60s.

So I'd start with the can of compressed air in short bursts, before going to the next step of scraping off your thermal compound and reapplying.
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