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Razer BlackWidow and Synapse Problem 2.0

Last response: in Windows 7
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February 13, 2013 12:47:53 AM

I had Purchased the Razer Black-widow not too long ago and i installed synapse with the current version of firmware. When i open up Synapse all i get is please connect a razer synapse 2.0 enabled device. The Keyboard still works as i am typing it right now but when i went to device manager all it said under keyboard was 2 HID Keyboard Device. I went to the control panel and went to devices and printers and there was the black widow i right clicked and it said mouse and keyboard settings.

Please Help :(  im really wanting to use the 5 macro keys



btw its a Black widow ultimate not the 2013 edition
a b $ Windows 7
February 13, 2013 12:50:10 AM

Have you installed keyboard driver along with Synapse software?
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February 13, 2013 1:17:02 AM

Soda-88 said:
Have you installed keyboard driver along with Synapse software?

Yes
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April 5, 2013 6:31:57 AM

this is typical of razer software, I have a naga as well as a nostro and 2 buddies have blackwidows, one being the 2013 one, and the software for all of our devices is a complete fail. Kinda like the support area and driver area on razers website. They make great peripherals, but when it comes to software, or coding their website, they are well known to fail.

im sorry that i cant provide you any information or help other then reiterating that razer cannot support their devices to save a life. Sorry
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April 10, 2013 9:46:27 AM

I recently had the same problem... all i did was re-download synapse. Once i did that i installed it but instead of fully re installing it I clicked the repair option... now it works fine for me!!!
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May 6, 2013 8:44:51 PM

KarizmuH said:
I recently had the same problem... all i did was re-download synapse. Once i did that i installed it but instead of fully re installing it I clicked the repair option... now it works fine for me!!!


What repair button? It doesn't show anything like this
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October 26, 2013 3:52:32 AM

KarizmuH said:
I recently had the same problem... all i did was re-download synapse. Once i did that i installed it but instead of fully re installing it I clicked the repair option... now it works fine for me!!!


hello and thank you i have dun that seam thing and now it is running :bounce: 
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December 25, 2013 7:21:50 AM

Kherzhul said:

What repair button? It doesn't show anything like this


Agreed, there is no repair option.
I have also tried re-installing several times and it doesn't work, I still get "Please connect a razer synapse 2.0 enabled device".
Every single time.
The Razer install software SUCKS, and the Support section of their web site SUCKS.
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February 10, 2014 2:27:07 AM

Same problem for me ~
I'm so sad now about this :( 
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February 14, 2014 4:07:35 AM

I get this same thing on my mac, unplug the USB and plug it back in. Not a complete fix but it gets the job done temporarily...
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April 4, 2014 11:22:14 AM

I get this sometimes and the solution I found was to open up task manager (CTRL+SHIFT+ESC) and find the Razer Synapse process then kill it. Then restart Synapse and it should work. A bit of a hassle, but easier than unplugging and plugging cables or reinstalls each time.
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June 30, 2014 5:45:28 AM

Wyldereaper said:
I had Purchased the Razer Black-widow not too long ago and i installed synapse with the current version of firmware. When i open up Synapse all i get is please connect a razer synapse 2.0 enabled device. The Keyboard still works as i am typing it right now but when i went to device manager all it said under keyboard was 2 HID Keyboard Device. I went to the control panel and went to devices and printers and there was the black widow i right clicked and it said mouse and keyboard settings.

Please Help :(  im really wanting to use the 5 macro keys



btw its a Black widow ultimate not the 2013 edition


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June 30, 2014 5:47:28 AM

Wyldereaper said:
I had Purchased the Razer Black-widow not too long ago and i installed synapse with the current version of firmware. When i open up Synapse all i get is please connect a razer synapse 2.0 enabled device. The Keyboard still works as i am typing it right now but when i went to device manager all it said under keyboard was 2 HID Keyboard Device. I went to the control panel and went to devices and printers and there was the black widow i right clicked and it said mouse and keyboard settings.

Please Help :(  im really wanting to use the 5 macro keys



btw its a Black widow ultimate not the 2013 edition


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June 30, 2014 5:55:25 AM

Okay i see your problem Wyldereaper , we currently tested with Razer Deathstalker and we try to run the synapes 2.0 program and Updated synapse 2.0 and its work fine , you should check out the latest update for the synapse 2.0 and let the update finished their job , remember went the update was running do not turn off or restart the PC or you will get the message" Please connect to a Razer 2.0 enable device " if that's doesn't work please send us your razer data to our razer help center

Team Razer
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July 31, 2014 10:14:02 AM

I have a solution that might work for some.
Go to control panel--- device manager--- search for your razer device which might be under controllers or under unidentefied usb device. right click and click uninstall. if it doesnt work right click uninstall and click remove drivers also. then restart your computer , open razer synapse, connect your device and wait. don't remove the device if it didnt detect it within a few seconds and try another port because that might have the problem in the first place.

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August 21, 2014 1:01:11 AM

I have the same problem except it with my Razer Blade. Ive had to buy a new mouse because the switchblade (including trackpad) isnt working! this is not a device that i can simply unplug, its a whole damn computer! Not happy razer!
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September 1, 2014 11:41:28 AM

I know a solution. When you close razer synapse, it just closes to the system tray. So, as someone else mentioned, you can go to the task manager and kill it, or open the system tray and close it there, and then just re-open it. It has to re-intialize so it will work.
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September 6, 2014 7:19:39 AM

I have a Mac running OS 10.9.4. My Mac absolutely will not recognize the keyboard. Going out of my mind! I DO NOT UNDERSTAND why Razer won't just publish a software update to Synapse 2.0 that will address this issue.
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