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Windows Update has messed up my Video driver

Last response: in Windows 7
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February 15, 2013 4:49:00 PM

Hi, I am using a Dell laptop with Windows 7 and today I did Microsoft Update. I downloaded 12 updated (15th Feb), mostly for Microsoft.NET. However, when my computer restarted my video was messed up (Desktop icons [96 of them!] all jumbled and wrong resolution). Apparently this update changed my video driver from the original Intel one to a standard Windows driver. Now, when I go to display properties, the max resolution is 1076 x 800 instead of my usual 1260 x 1076 (not sure exactly of figures). After about two hours trawling various Microsoft ''support' sites and not being able to report this (major?) fault with a series of updates, I come here to plead for help. How do I resore my original driver and desktop setup. Bad news is that System Restore does not work for me - I tried twice with different dates and each time, at the very end, it said one file was missing (different file each time)... very frustrating.
Please help... much appreciated.
Vincent

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a b $ Windows 7
February 15, 2013 5:41:03 PM
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Log into safe mode (F8 at startup) and go to the device manager ( control panel / System / Device manager) and roll back the viedo driver and reboot computer.... you should be fine and now do a windows update again and hide the video driver update.
February 15, 2013 5:49:10 PM

Go to support.dell.com and enter in your service tag along with your operating system. There you should find the video driver you may of had before.
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a b $ Windows 7
February 15, 2013 10:44:03 PM

Best answer selected by Brett928S2.
a b $ Windows 7
February 15, 2013 10:44:06 PM

This topic has been closed by Brett928S2
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