Sign in with
Sign up | Sign in
Your question

Computer Blue Screens at Shutdown

Last response: in Windows 7
Share
February 21, 2013 4:30:54 AM

It doesn't actually show a blue screen, but it automatically restarts and says windows has recovered from an unexpected shutdown. After looking at the details I get these error codes.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022113-16333-01.dmp
C:\Users\Tom\AppData\Local\Temp\WER-38064-0.sysdata.xml

Any ideas what's going on? It all started after I clicked on a bad link and tried installing some software. I virus scanned and removed two trojans. Nothing has been detected and I've full scanned with both microsoft security essentials and Malwarebyte antimalware and nothing comes up anymore.
February 21, 2013 4:43:10 AM

Please test your Hard Drive, as well as your RAM. It could also be over heating as well check the temperature of your CPU in the BIOS.
!