Shift keys are not working

Hello,
could anyone please assist why my both shift keys are not working on my laptop.

please help me to resolve this issue.
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More about shift keys working
  1. do you have a USB keyboard you can plug into your laptop?
    although i don't suspect it, it'd be smart to verify the problem is the laptop's keyboard and not some weird glitch with the OS first.
  2. thanks branden.....

    i have changes the property of one of the ctl key to work as shift key.
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