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850 Slot 1Pentium III and video problems

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May 18, 2002 9:05:18 PM

Hi all,

I am having an unusual problem With My Gateway G6-450 (Gateway part# 4000402) (Intel part# AA719570-203) that has been upgraded to an Intel 850 MHz Pentium III. It was originally purchased in October 1998. Systems specifications are listed below. My problem is a video problem, it either locks up or kicks me out to the desktop while playing video games. I have the STB 4400 video card with 16 MB of memory. I also have a Voodoo2 video card as well as the STB TV/FM radio and MPACT DVD decoder card. The problem happens in Windows 98 and Windows Me clean installs of each version of Windows. System RAM is 320 MB.

The problem is specific to running video games. As soon as I start a video game, whether it is a video game that is using the STB 4400 video card or the Voodoo2 video card, as soon as the game starts it runs for a few seconds and then kicks me out to the desktop with a kernel32 error. If I run Dr. Watson, and trap the error, it comes up as the following errors in both EA's Alice in Wonderland using the STB 4400 card and a voodoo2, and a similar error in Origin's Ultima IX but only when I save the game. I recently removed my video card and all of the others and reseated them and the problem still exists. If this is an CPU overheating how can I tell? Furthermore, I can run other CPU extensive programs such as voice recognition and Microsoft Word and office programs at the same time and not have a problem.

I have tried all of the normal troubleshooting steps, such as limiting and closing everything in the task manager and in the startup folder. I am truly stumped. Everything else in the system appears to work fine, including the STB/TV program and the Mpact DVD decoder. All of these programs work fine. And nothing shows up as a problem in device manager. I have run the various 3D tests from Ziff Davis and they seem to work, though run slowly. Motherboard monitor version 5.107, doesn't seem to support the OEM motherboard sensors. So I can get an accurate temperature reading of the CPU. Please Help! Could the video card be to slow? I don't really want to replace it because of the other video cards and devices are proprietary and will only work with this video card.

Manufacturer: Intel Corporation
Model: WS440BX
Version: AA719570-203
BIOS Vendor: Intel Corp.
BIOS Version: 4W4SB0X0.15A.0019.P14
BIOS Release Date: 05/09/2000
BIOS Properties: Plug and Play, Flash, AGP

Thanks, Joseph

jzlako2001@comcast.net

**********************************************************************
Date 05/01/2002 Time 18:12
U9 caused an invalid page fault in
module KERNEL32.DLL at 016f:bff6baf3.
Registers:
EAX=00000020 CS=016f EIP=bff6baf3 EFLGS=00010202
EBX=020b2db0 SS=0177 ESP=0156f838 EBP=0156f844
ECX=00000000 DS=0177 ESI=00000020 FS=50ef
EDX=00000000 ES=0177 EDI=020b2db0 GS=0000
Bytes at CS:EIP:
80 3e 04 74 0f 33 c0 50 50 50 68 05 00 00 c0 e8
Stack dump:
00000000 00716774 00000020 00000001 007141ec 00000000 020b2db0 020b2dc8 0051ec6f 0156f890 00000004 00000001 00000000 00000001 013335f1 00ad10a9
**********************************************************************
Date 05/07/2002 Time 16:39
ALICE caused an invalid page fault in
module V128IIGL.DLL at 016f:695923ae.
Registers:
EAX=083b93cc CS=016f EIP=695923ae EFLGS=00010206
EBX=00000005 SS=0177 ESP=0186f98c EBP=00fc91ec
ECX=083b932c DS=0177 ESI=00e4d3ec FS=2f67
EDX=083b91ec ES=0177 EDI=083a01ec GS=0000
Bytes at CS:EIP:
8b 6a 30 89 5c 24 1c 8b 59 30 89 6c 24 28 0b eb
Stack dump:
00e4d3e0 000009ba 00fc91ec 00e4d3e0 000009ba 083a000c 00e4d3e0 695723a2 00000000 00000000 00000000 69593205 00fc91ec 00000000 000009ba 00e4d3e0
**********************************************************************

Processor: Intel 850MHz Pentium III Processor. Originally an 450 MHz Pentium II using the latest Intel/Gateway BIOS version 4W4SB0X0.15A.0019.P14 dated 05/09/2000 from the Gateway site.

Memory: 320 MB 100MHz SDRAM added:
Monitor: VX900 19" color monitor (18.0" viewable area)
Graphics Accelerator: nVidia 16MB TNT AGP Graphics Accelerator
TV Tuner: PCI TV/FM Tuner Card

3D Accelerator: 12MB 3Dfx Voodoo2 3D Accelerator with Extreme Gaming
Hard Drive: 16.8GB Ultra ATA hard drive
Floppy Drive: 3.5" 1.44MB diskette drive
CD-ROM: DVD II-ROM and DVD Decoder Card and Philips Recordable/ReWriteable
CD-ROM
Multimedia Package: Integrated Sound Blaster/Ensoniq AudioPCI 64D
& Boston Acoustics Media Theater Speakers
Fax/Modem: U.S. Robotics 56K* Voice Winmodem
Case: Tower Case

Keyboard: Multi-function Keyboard
Mouse: MS IntelliPoint Mouse; Gateway mouse pad
Operating System: Microsoft Windows 98
Application Software: MS Office 97, Professional Edition, on CD added:
Additional Software: Quicken Basics 98, Internet Connectivity Software.
McAfee Anti-Virus Software
a b à CPUs
a b U Graphics card
May 18, 2002 11:11:17 PM

It sounds like a power problem to me. You have added quite a lot of stuff for that stock power supply to handle.

What's the frequency, Kenneth?
May 18, 2002 11:20:48 PM

Run the DX Diagnostic tests. Try leaving the Voodoo out of the system. I think that will solve the problem. Then update to the latest Detonator drivers. If you want to put the V2 back in, get newer 3rd party drivers from voodoofiles.com


I sold my sig for $50.
Related resources
May 19, 2002 9:32:03 AM

I'd go more towards a power issue, that by pushing your Voodoo through gaming(as opposed to it not being pushed under windows) that you at that point sucking up more power than can be channeled, or perhaps that either the CPU or the graphics card is being pushed too much (ie it happens when overclocked. Just want to check - the 850 P3 is set up correctly with jumpers on motherboard etc to RUN AT 850 Mhz, isnt it? Do you have any graphical 'tweaking' programs running now or previously - these can create instabilities (although i do use them).
Get the latest drivers aswell though, as it won't harm, including DX 8.1.
Are Win 98 and ME updated too?

<A HREF="http://www.anandtech.com/mysystemrig.html?id=18108" target="_new">http://www.anandtech.com/mysystemrig.html?id=18108&lt;/A>
May 20, 2002 8:12:32 PM

Thank you all for your replies.

The power supply is a standard Gateway 200 Watt unit that came with the PC. Although I won't rule it out, I don't think that it is the problem. It is woefully under powered. I went ahead and ran the DirectX 8.1 diagnostic tests and I may have come across something. Perhaps someone can help me with understanding the test results.

While running the DirectDraw test on display 1 STB 4400, and I run the very first test, I do not SEE the black and white rectangles alternating around the screen. I see one screen of receding rectangles into the center of the image and gradually getting smaller. They do not alternate as the test says it should. Below is the message I receive after completing the tests that followed, the remaining tests seemed to run properly.

Here are the messages and error codes I get from Dr. Watson when the game crashes. Kernel32 error with the exception of the list digit which is Raiseexception (c0000005) exceptioncode c0000005 access violation bff7b983 when the game errors.

These are the errors from the DirectX 8.1 test. They look like similar addresses. Perhaps someone can decipher the following message.

The file v128iid.drv is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a signed driver from the manufacturer of the hardware device.

DirectDraw test results: Failure at step 5 (User verification of rectangles): HRESULT = 0x00000000 (error code)

To test Direct3D functionality, click the "Test Direct3D" button above.

Can I just unplug Voodoo2 wire from the card that goes into the STB 4400 for testing purposes? Or should I physically remove the Voodoo2 card? I was hoping to disable it an device manager.

The heat sink and fan are the ones that came attached to the Intel Pentium III processor an it is correctly plugged into the motherboard. I can see it turn on and off when the computer is turned on or off. I also using the original retaining bracket. The original CPU had a large heat sink and received air flow from the power supply. All of the original power supply duct work and stuff still remains, and the power supply is blowing air over the processor.

All of the additional video cards such as the Voodoo2 card and the STB TV/Radio and DVD MPACT are all original OEM Gateway supplied hardware. It still works then rather well and I'd like to keep them if possible. I don't think they will work with any new video card.

I am running the latest voodoo2 drivers that are available, 3D FX went out of business. And detonator video drivers won't work with the TV/Radio or the DVD MPACT decoder card. It's all written specifically to work together. I've tried various Detonator drivers before and none are compatible, even early versions of Detonator won't work.

Any help would be appreciated!

Thanks again, for all of your help.

Joseph
May 20, 2002 10:34:01 PM

what i would recommand you is take out every main parts of your comp (thus strip) and test them on serparate comp one at a time. Even though i think the SP could be possible but i think whats more possible is the jumpers setting in ur mobo are wrong. By the way you got a VERY NEAT AND DETAIL lists of problems and hardware standard, it makes solving hardware problems( or any other problems) much easier to solve.
May 21, 2002 5:55:09 PM

Yes, that looks like the way to go. About the jumpers, I'll check my motherboard documentation, but I'm pretty sure that the CPU setup utility takes care of the processor speed etc. I did change the jumpers into the setup utility, and saved the settings, perhaps there is a jumper on the motherboard I may have missed. I'm also going to remove the cards as you suggested, and try them one at a time.

Thank you for your help.

Joseph
May 21, 2002 6:26:50 PM

I'll bet there is a conflict with your tv card between the video and your tv card i suspect.

Try taking out the card if you can and see if it works. if not try removing the drivers completely and then reinstalling them. Also try finding an updated driver.

also updating to windows xp or windows 2000 could solve the problem. Or even just doing a completely reinstall might help also.

I'm sure others will give there view too.

good luck!



<A HREF="http://www.anandtech.com/mysystemrig.html?id=9933" target="_new"> My Rig </A>
May 21, 2002 11:08:05 PM

I would:

1- Remove all video cards and video card addons other then the TNT card.

2- Install the latest Nvidia reference drivers

3- Update any other drivers that are out of date

4- Try again!!

Jesus saves, but Mario scores!!!
a b à CPUs
a b U Graphics card
May 23, 2002 4:17:17 AM

d00d, I'm almost certain it's your power supply. Your video card uses more power in games, that would be a good reason for the thing to crash in games.

What's the frequency, Kenneth?
May 23, 2002 6:15:44 PM

Thank you for the reply Kenneth. Are you referring to the frequency of the video card when I play video games? Or the frequency of the power supply? The video card is set to play video games at 800 x 600 x 32 at 75MHz refresh rate while using the STB4400. While using the voodoo 2, it is running at 640 x 480 x 16 at 75MHz. I'm currently plugged into just the STB4400 and the same type of error message pops up. This weekend, I'm going to remove all cards except for the video card and try again.

Please let me know what you think about the power issue. once again, thank you for your help.

Joseph
a b à CPUs
a b U Graphics card
May 23, 2002 10:07:44 PM

That sounds like a perfect solution for determining if it's a power issue.

What's the frequency, Kenneth?
May 23, 2002 11:17:35 PM

Power supply is the last thing anyone looks at, yet it creates alot more problems then people think =(

Jesus saves, but Mario scores!!!
a c 99 à CPUs
a b U Graphics card
May 24, 2002 12:32:40 AM

Trying to get info from the Gateway site, just confirmed why I built my own computer. There are some inherent driver problems with the TNT drivers and Win ME, You must be dual booting, you've mentioned Win 98 and Win ME, I would personally scrap Win ME and go for Win 98SE, for gaming purposes. Are you running dual monitors, to have two video cards? If not have you made sure all of the old drivers have been removed? Does that older Motherboard have onboard video? Lastly a 200w PS is not sufficient for everything you,re running 300w yes, but the conflict between Nvidia drivers and Win ME is probably your problem. Look for a solution at the Nvidia or Microsoft Site its a known problem.
May 24, 2002 2:35:21 AM

The latest ref drivers should be ok =)

Jesus saves, but Mario scores!!!
!