Windows start-up repair can't fix this automatically

So my sister tried turning on laptop earlier and has come across this message, runs startup repair and then this is displayed.
have tried using 'last known good configuration' and safe mode but both loop round to this again.
when click on more details it displays a message like this -
problem1: os
2: bersion loclae
3:ID
4:start up repair 0.0.0 6.1.7600.16385 5:autofailover
6:18 6.1.7600.2.0.0.256.1
7: 10.33

please need any help that can be given so don't lose files as she hasn't got anything backed up !
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