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80000064.@ Trojan detected

Last response: in Windows 7
March 3, 2013 10:06:33 PM


Avast found a Trojan on my brother's laptop and placed it inside it's chest. But he can't delete them.

He's tried a system restore point and the computer restarted saying that it was unsuccessful as the Windows/Installer file was inaccessible (this was one of the files that was infected)

Tried system image recovery - disk with files on isn't being recognised

Tried re-installing windows and it says no valid windows installation detected

Been trying to solve this for nearly a week.

Any advice would be very much appreciated.
a b $ Windows 7
March 3, 2013 10:39:33 PM

If you have Avast! try the boot-time scan.

- Open main Window
- Click Scan Computer
- Click Boot-time Scan
- Click Schedule Now
- Restart the computer.

This allows it to scan before Windows has loaded thus system files are not in use (ie. it can heal/delete them if necessary)
March 3, 2013 10:42:50 PM

I'm afraid that's already been tried and the problem has not been fixed.
Avast was unable to repair or delete the infected file.
Thanks for the suggestion.
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March 3, 2013 11:17:35 PM

Tried R-Kill initially then conducted boot time scan with Avast.

Haven't tried Malwarebytes yet though. That was gonna be the next step but I wanted to see if any other suggestions would appear first.

So you suggest going ahead with R-Kill followed by Malwarebytes?