Hello mick cartmell;
The easy answer #1 - from Acer.
From what do you need to recover? Had you made recent backups of your data?
I'm guessing you did not make your own recovery disks when you got the laptop?
I got the laptop off ebay about five years ago, i have tried the Acer site but they need a serial number but its missing.
I had a virus and now i cant do anything with it just a blue screen cant even get into safe mode.
I never had the recovery disc with the laptop when i got it, it has got the windows sticker on the back with key number.
I have tried every where to get a disc but no chance, looks like i need a new laptop.