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My laptop suddenly shutts off

Last response: in Laptops & Notebooks
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December 7, 2011 9:53:31 AM

Hello,
i purchase a hp g62-a11see laptop its been 1 year now....then suddenly a power problem occur..when i open my laptop after a few minutes it suddenly shuts off....i check the battery and tested it without battery the resuls are the same it automatically shutts off..i check the cord there is no problem...what should i do? the room is not air conditioned and there is no cooler do you think this is the problem the heat temperature of the room?

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December 7, 2011 10:05:50 AM

That sounds like a pretty classic case of overheating to me;

Follow the HP guide for a home user cleaning:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01...
If this doesn't resolve the issue, I would recommend taking it to be professionally cleaned (unless you are comfortable taking apart your laptop)
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