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Dell's Bogus 3-YR Extended warranty offer

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Last response: in Computer Brands
Anonymous
December 7, 2004 1:26:51 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Last week I received a promotional letter from Dell offering an
opportunity to "upgrade to 3 additional years of Dell's award-winning
Limited Warranty." My orig. one year warranty ends in just 3 weeks so
I needed to make a decision. According to the letter, this offer is
only available by calling Dell at the number provided.

So I called the phone number and was told the price quoted would only
buy TWO years of added warranty and and not three!!! When I asked to
speak to her supervisor, I was told that the supervisor was too busy
and that I could always register a complaint by calling their
complaint department.

What a scam!!!

Does anyone happen to have any extension numbers for Customer Service
top executives?

hb

More about : dell bogus extended warranty offer

Anonymous
December 7, 2004 1:26:52 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Don't dispair. When the additional two years runs out, they will offer
you yet another two years. So you can get at least five years, maybe
more. Unfortunately the cost goes up and the system value drops, so it
is really questionable if even years 4 and 5 are worth it -- I didn't
take it. If anything is a scam, it's probably extended warranties, not
the fact you can't get an additional 3 years at a time!

Hockey Buff wrote:
> Last week I received a promotional letter from Dell offering an
> opportunity to "upgrade to 3 additional years of Dell's award-winning
> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
> I needed to make a decision. According to the letter, this offer is
> only available by calling Dell at the number provided.
>
> So I called the phone number and was told the price quoted would only
> buy TWO years of added warranty and and not three!!! When I asked to
> speak to her supervisor, I was told that the supervisor was too busy
> and that I could always register a complaint by calling their
> complaint department.
>
> What a scam!!!
>
> Does anyone happen to have any extension numbers for Customer Service
> top executives?
>
> hb
Anonymous
December 7, 2004 1:52:59 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

you serious? why waste your time complaining to the same people trying to
mislead you?!
if you want to file effective complaints, contact any or all of: Attorney
Generals in your state and Texas (Dell HQ), BBB, local news channel consumer
reporters, etc.

"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:8l8ar0ptb39l02tjb5rmlmkifcf1ev3dua@4ax.com...
>
> Last week I received a promotional letter from Dell offering an
> opportunity to "upgrade to 3 additional years of Dell's award-winning
> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
> I needed to make a decision. According to the letter, this offer is
> only available by calling Dell at the number provided.
>
> So I called the phone number and was told the price quoted would only
> buy TWO years of added warranty and and not three!!! When I asked to
> speak to her supervisor, I was told that the supervisor was too busy
> and that I could always register a complaint by calling their
> complaint department.
>
> What a scam!!!
>
> Does anyone happen to have any extension numbers for Customer Service
> top executives?
>
> hb
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Anonymous
December 7, 2004 12:37:14 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

The organic entity known as Hockey Buff communicated the following:

>
> Last week I received a promotional letter from Dell offering an
> opportunity to "upgrade to 3 additional years of Dell's award-winning
> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
> I needed to make a decision. According to the letter, this offer is
> only available by calling Dell at the number provided.
>
> So I called the phone number and was told the price quoted would only
> buy TWO years of added warranty and and not three!!! When I asked to
> speak to her supervisor, I was told that the supervisor was too busy
> and that I could always register a complaint by calling their
> complaint department.
>
> What a scam!!!
>
> Does anyone happen to have any extension numbers for Customer Service
> top executives?
>
Marketing people don't know how to do arithmetics. What else is new? I am
afraid the top executives aren't that much better in counting either ;) 

--
Hans
Anonymous
December 7, 2004 9:04:39 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hank, did you bother to actually READ his post ?? The deal promoted
by Dell said:



"upgrade to 3 additional years of Dell's award-winning
Limited Warranty."



Yes, they offered three ADDITIONAL years. Then, they didn't give
it to him, and you jump in and blame him for "not asking the right
questions."


Why would you not believe that Dell (or any company for that matter)
should be honest in what they OFFER and what they SELL ??


The original poster did not BITE because he did in fact "ask the
right questions." Your offer of an excuse on behalf of Dell is a bit
unfair, and not logical.


--James--
Anonymous
December 8, 2004 1:33:47 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

that's actually a bbb issue, specifically, false advertising.
you can actually launch a class action suit against Dell if you can document
the phone call (like with a recording?)

"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:8l8ar0ptb39l02tjb5rmlmkifcf1ev3dua@4ax.com...
>
> Last week I received a promotional letter from Dell offering an
> opportunity to "upgrade to 3 additional years of Dell's award-winning
> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
> I needed to make a decision. According to the letter, this offer is
> only available by calling Dell at the number provided.
>
> So I called the phone number and was told the price quoted would only
> buy TWO years of added warranty and and not three!!! When I asked to
> speak to her supervisor, I was told that the supervisor was too busy
> and that I could always register a complaint by calling their
> complaint department.
>
> What a scam!!!
>
> Does anyone happen to have any extension numbers for Customer Service
> top executives?
>
> hb
Anonymous
December 8, 2004 2:26:40 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

It has been a while when I received such an offer but the wording you
mention is slightly different than what I got.
Take of the word "additional" and it is essentially the same as I have seen.
However with the way it was worded a quick reading make sit seem as if it is
adding 3 years instead of the total of 3 years that I have seen.
Makes me wonder if the OPS quote is exact. Also the entire letter may
change the perspective.

--
Jupiter Jones


"James Nipper" <jnipper@fdn.com> wrote in message
news:Sd-dnSo0RvuUqivcRVn-sw@comcast.com...
>
>
> Hank, did you bother to actually READ his post ?? The deal promoted
> by Dell said:
>
>
>
> "upgrade to 3 additional years of Dell's award-winning
> Limited Warranty."
>
>
>
> Yes, they offered three ADDITIONAL years. Then, they didn't
> give
> it to him, and you jump in and blame him for "not asking the right
> questions."
>
>
> Why would you not believe that Dell (or any company for that matter)
> should be honest in what they OFFER and what they SELL ??
>
>
> The original poster did not BITE because he did in fact "ask the
> right questions." Your offer of an excuse on behalf of Dell is a bit
> unfair, and not logical.
>
>
> --James--
>
>
>
Anonymous
December 8, 2004 2:26:41 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 07 Dec 2004 23:26:40 GMT, "Jupiter Jones"
<jones_jupiter@hotnomail.com> wrote:

>It has been a while when I received such an offer but the wording you
>mention is slightly different than what I got.
>Take of the word "additional" and it is essentially the same as I have seen.
>However with the way it was worded a quick reading make sit seem as if it is
>adding 3 years instead of the total of 3 years that I have seen.
>Makes me wonder if the OPS quote is exact. Also the entire letter may
>change the perspective.

The person I spoke with (at Dell's extended warranty office in Conn.)
indicated that approximately half the letters sent out stated that it
would extend the original warranty TO 3 yrs. The other half were like
the one I received, stating that it would ADD AN ADDITIONAL THREE
YEARS.

The matter is now in the hands of the Texas and NY state Attorney
General's office in hopes that they will explain the meaning of
ethical practices to Dell. (Frankly, I'm not that keen on extended
warranties but would like to see them clean up their act, for once.)

hb
Anonymous
December 8, 2004 2:26:42 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hockey Buff wrote:

> The matter is now in the hands of the Texas and NY state Attorney
> General's office in hopes that they will explain the meaning of
> ethical practices to Dell. (Frankly, I'm not that keen on extended
> warranties but would like to see them clean up their act, for once.)

Clumsy certainly, unethical no. The order form states exactly what you
will get. I'm looking at my letter here and it states "sign up today for
another year of Dell Service" (yes, *ONE* year) yet the form is the same
as yours, for two years. So it's the exact opposite of your experience.
Anonymous
December 8, 2004 2:19:32 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 07 Dec 2004 21:20:35 -0800, Tom Almy <webmaster4@almy.us>
wrote:

>Hockey Buff wrote:
>
>> The matter is now in the hands of the Texas and NY state Attorney
>> General's office in hopes that they will explain the meaning of
>> ethical practices to Dell. (Frankly, I'm not that keen on extended
>> warranties but would like to see them clean up their act, for once.)
>
>Clumsy certainly, unethical no. The order form states exactly what you
>will get. I'm looking at my letter here and it states "sign up today for
>another year of Dell Service" (yes, *ONE* year) yet the form is the same
>as yours, for two years. So it's the exact opposite of your experience.

Clumsy yes; unethical yes -- given that the letter clearly states "an
ADDITIONAL *THREE* years of warranty service will be added"
(to whatever you already have). Keep in mind, half the letters that
Dell mailed conveyed a slightly different message -- in effect, that
only TWO more years would be added, bringing the TOTAL to three.

The other half clearly indicated that THREE MORE years would be
gained. As Cool Hand Luke said in the closing scene, "what we have
here is a clear failure to communicate."
December 8, 2004 9:05:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

To put it midley I have never heard so much bollox, do you honestly think
you would have a case of litigation? this extention is all in the wording
and what it gives you is a chance to extend it from your one year to 3 years
, its a 2nd chance to have what was offered when you 1st bought the machine,
read the small print
"clem" <clem@clem.clem> wrote in message
news:D aKdndGbeYiRtCjcRVn-vQ@comcast.com...
> you serious? why waste your time complaining to the same people trying to
> mislead you?!
> if you want to file effective complaints, contact any or all of: Attorney
> Generals in your state and Texas (Dell HQ), BBB, local news channel
> consumer
> reporters, etc.
>
> "Hockey Buff" <hockeybuff@excite.com> wrote in message
> news:8l8ar0ptb39l02tjb5rmlmkifcf1ev3dua@4ax.com...
>>
>> Last week I received a promotional letter from Dell offering an
>> opportunity to "upgrade to 3 additional years of Dell's award-winning
>> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
>> I needed to make a decision. According to the letter, this offer is
>> only available by calling Dell at the number provided.
>>
>> So I called the phone number and was told the price quoted would only
>> buy TWO years of added warranty and and not three!!! When I asked to
>> speak to her supervisor, I was told that the supervisor was too busy
>> and that I could always register a complaint by calling their
>> complaint department.
>>
>> What a scam!!!
>>
>> Does anyone happen to have any extension numbers for Customer Service
>> top executives?
>>
>> hb
>
>
Anonymous
December 8, 2004 9:41:24 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

And it's another opportunity for Dell to make some money. That's all it is. No
different than any other consumer product warranty, structured so that the odds
greatly favor the company offering the warranty. Think of it as life insurance
for your computer. How many life insurance policies are truly good financial
deals? None, except term insurance!

In short, Dell is capitalizing on the ignorance of the general public to enhance
its revenue stream. So what's the point of litigating? Tear up the stupid
warranty offer and get on with life... Ben Myers

On Wed, 8 Dec 2004 18:05:50 -0000, "Fixer" <steve@kelly90.wanadoo.co.uk> wrote:

>To put it midley I have never heard so much bollox, do you honestly think
>you would have a case of litigation? this extention is all in the wording
>and what it gives you is a chance to extend it from your one year to 3 years
>, its a 2nd chance to have what was offered when you 1st bought the machine,
>read the small print
>"clem" <clem@clem.clem> wrote in message
>news:D aKdndGbeYiRtCjcRVn-vQ@comcast.com...
>> you serious? why waste your time complaining to the same people trying to
>> mislead you?!
>> if you want to file effective complaints, contact any or all of: Attorney
>> Generals in your state and Texas (Dell HQ), BBB, local news channel
>> consumer
>> reporters, etc.
>>
>> "Hockey Buff" <hockeybuff@excite.com> wrote in message
>> news:8l8ar0ptb39l02tjb5rmlmkifcf1ev3dua@4ax.com...
>>>
>>> Last week I received a promotional letter from Dell offering an
>>> opportunity to "upgrade to 3 additional years of Dell's award-winning
>>> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
>>> I needed to make a decision. According to the letter, this offer is
>>> only available by calling Dell at the number provided.
>>>
>>> So I called the phone number and was told the price quoted would only
>>> buy TWO years of added warranty and and not three!!! When I asked to
>>> speak to her supervisor, I was told that the supervisor was too busy
>>> and that I could always register a complaint by calling their
>>> complaint department.
>>>
>>> What a scam!!!
>>>
>>> Does anyone happen to have any extension numbers for Customer Service
>>> top executives?
>>>
>>> hb
>>
>>
>
>
Anonymous
December 8, 2004 9:58:23 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
<dick_silk@antispam.gov> wrote:

>that's actually a bbb issue, specifically, false advertising.
>you can actually launch a class action suit against Dell if you can document
>the phone call (like with a recording?)

I was actually reaching for the phone to call BBB when it
occurred to me that BBBs probably aren't able to go
after companies that have no presence within that BBB's
state or county. So the claim would probably have to be
filed and heard in the state of Texas.


>
>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>news:8l8ar0ptb39l02tjb5rmlmkifcf1ev3dua@4ax.com...
>>
>> Last week I received a promotional letter from Dell offering an
>> opportunity to "upgrade to 3 additional years of Dell's award-winning
>> Limited Warranty." My orig. one year warranty ends in just 3 weeks so
>> I needed to make a decision. According to the letter, this offer is
>> only available by calling Dell at the number provided.
>>
>> So I called the phone number and was told the price quoted would only
>> buy TWO years of added warranty and and not three!!! When I asked to
>> speak to her supervisor, I was told that the supervisor was too busy
>> and that I could always register a complaint by calling their
>> complaint department.
>>
>> What a scam!!!
>>
>> Does anyone happen to have any extension numbers for Customer Service
>> top executives?
>>
>> hb
>
Anonymous
December 9, 2004 4:46:22 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:p t4fr05mgppiudep0mabchc424sgbs2kdu@4ax.com...
> On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
> <dick_silk@antispam.gov> wrote:
>
>>that's actually a bbb issue, specifically, false advertising.
>>you can actually launch a class action suit against Dell if you can
>>document
>>the phone call (like with a recording?)
>
> I was actually reaching for the phone to call BBB when it
> occurred to me that BBBs probably aren't able to go
> after companies that have no presence within that BBB's
> state or county. So the claim would probably have to be
> filed and heard in the state of Texas.

Actually, the company is incorporated in Maryland, I believe. Either that
or Delaware (no pun intended).
Anonymous
December 9, 2004 2:18:22 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Thu, 9 Dec 2004 01:46:22 -0600, "personalpages.tds.net/~rcsilk"
<dick_silk@antispam.gov> wrote:

>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>news:p t4fr05mgppiudep0mabchc424sgbs2kdu@4ax.com...
>> On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
>> <dick_silk@antispam.gov> wrote:
>>
>>>that's actually a bbb issue, specifically, false advertising.
>>>you can actually launch a class action suit against Dell if you can
>>>document
>>>the phone call (like with a recording?)
>>
>> I was actually reaching for the phone to call BBB when it
>> occurred to me that BBBs probably aren't able to go
>> after companies that have no presence witIhin that BBB's
>> state or county. So the claim would probably have to be
>> filed and heard in the state of Texas.
>
>Actually, the company is incorporated in Maryland, I believe. Either that
>or Delaware (no pun intended).
>

Well ... shucks. You just never know. Local bbb clearly indicated
that the offending company's address had to be within the
same region (state) as the bbb. So I went to the Austin, TX bbb
site an was automatically forwarded to the national BBB web site
which in turn provided the online forms to fill out.

Rec'd confirmation indicating that Austin bbb would handle
the dispute. Surprisingly, of all the places covered, only the
Texas attorney general's web site was equipped to allow
submission of supporting docs (e.g. Dell's original marketing
offer).
Anonymous
December 9, 2004 3:04:49 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:0ptgr0tcpf2hi1lingrn57a2nm6vlr87be@4ax.com...
> On Thu, 9 Dec 2004 01:46:22 -0600, "personalpages.tds.net/~rcsilk"
> <dick_silk@antispam.gov> wrote:
>
>>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>>news:p t4fr05mgppiudep0mabchc424sgbs2kdu@4ax.com...
>>> On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
>>> <dick_silk@antispam.gov> wrote:
>>>
>>>>that's actually a bbb issue, specifically, false advertising.
>>>>you can actually launch a class action suit against Dell if you can
>>>>document
>>>>the phone call (like with a recording?)
>>>
>>> I was actually reaching for the phone to call BBB when it
>>> occurred to me that BBBs probably aren't able to go
>>> after companies that have no presence witIhin that BBB's
>>> state or county. So the claim would probably have to be
>>> filed and heard in the state of Texas.
>>
>>Actually, the company is incorporated in Maryland, I believe. Either that
>>or Delaware (no pun intended).
>>
>
> Well ... shucks. You just never know. Local bbb clearly indicated
> that the offending company's address had to be within the
> same region (state) as the bbb. So I went to the Austin, TX bbb
> site an was automatically forwarded to the national BBB web site
> which in turn provided the online forms to fill out.
>
> Rec'd confirmation indicating that Austin bbb would handle
> the dispute. Surprisingly, of all the places covered, only the
> Texas attorney general's web site was equipped to allow
> submission of supporting docs (e.g. Dell's original marketing
> offer).
>
>
I'd love to see the original. Can you post a link to a scan?
Anonymous
December 10, 2004 2:43:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Thu, 9 Dec 2004 12:04:49 -0500, "Tom Scales" <tomtoo@softhome.net>
wrote:

>
>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>news:0ptgr0tcpf2hi1lingrn57a2nm6vlr87be@4ax.com...
>> On Thu, 9 Dec 2004 01:46:22 -0600, "personalpages.tds.net/~rcsilk"
>> <dick_silk@antispam.gov> wrote:
>>
>>>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>>>news:p t4fr05mgppiudep0mabchc424sgbs2kdu@4ax.com...
>>>> On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
>>>> <dick_silk@antispam.gov> wrote:
>>>>
>>>>>that's actually a bbb issue, specifically, false advertising.
>>>>>you can actually launch a class action suit against Dell if you can
>>>>>document
>>>>>the phone call (like with a recording?)
>>>>
>>>> I was actually reaching for the phone to call BBB when it
>>>> occurred to me that BBBs probably aren't able to go
>>>> after companies that have no presence witIhin that BBB's
>>>> state or county. So the claim would probably have to be
>>>> filed and heard in the state of Texas.
>>>
>>>Actually, the company is incorporated in Maryland, I believe. Either that
>>>or Delaware (no pun intended).
>>>
>>
>> Well ... shucks. You just never know. Local bbb clearly indicated
>> that the offending company's address had to be within the
>> same region (state) as the bbb. So I went to the Austin, TX bbb
>> site an was automatically forwarded to the national BBB web site
>> which in turn provided the online forms to fill out.
>>
>> Rec'd confirmation indicating that Austin bbb would handle
>> the dispute. Surprisingly, of all the places covered, only the
>> Texas attorney general's web site was equipped to allow
>> submission of supporting docs (e.g. Dell's original marketing
>> offer).
>>
>>
>I'd love to see the original. Can you post a link to a scan?
>
http://briefcase.yahoo.com/blizzardcity
Anonymous
December 10, 2004 4:20:28 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Clearly is 3 additional years. I'm surprised they won't honor it.
"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:fhkjr05vus12cb48ibajt6u1d3pu40l89t@4ax.com...
> On Thu, 9 Dec 2004 12:04:49 -0500, "Tom Scales" <tomtoo@softhome.net>
> wrote:
>
>>
>>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>>news:0ptgr0tcpf2hi1lingrn57a2nm6vlr87be@4ax.com...
>>> On Thu, 9 Dec 2004 01:46:22 -0600, "personalpages.tds.net/~rcsilk"
>>> <dick_silk@antispam.gov> wrote:
>>>
>>>>"Hockey Buff" <hockeybuff@excite.com> wrote in message
>>>>news:p t4fr05mgppiudep0mabchc424sgbs2kdu@4ax.com...
>>>>> On Tue, 7 Dec 2004 22:33:47 -0600, "personalpages.tds.net/~rcsilk"
>>>>> <dick_silk@antispam.gov> wrote:
>>>>>
>>>>>>that's actually a bbb issue, specifically, false advertising.
>>>>>>you can actually launch a class action suit against Dell if you can
>>>>>>document
>>>>>>the phone call (like with a recording?)
>>>>>
>>>>> I was actually reaching for the phone to call BBB when it
>>>>> occurred to me that BBBs probably aren't able to go
>>>>> after companies that have no presence witIhin that BBB's
>>>>> state or county. So the claim would probably have to be
>>>>> filed and heard in the state of Texas.
>>>>
>>>>Actually, the company is incorporated in Maryland, I believe. Either
>>>>that
>>>>or Delaware (no pun intended).
>>>>
>>>
>>> Well ... shucks. You just never know. Local bbb clearly indicated
>>> that the offending company's address had to be within the
>>> same region (state) as the bbb. So I went to the Austin, TX bbb
>>> site an was automatically forwarded to the national BBB web site
>>> which in turn provided the online forms to fill out.
>>>
>>> Rec'd confirmation indicating that Austin bbb would handle
>>> the dispute. Surprisingly, of all the places covered, only the
>>> Texas attorney general's web site was equipped to allow
>>> submission of supporting docs (e.g. Dell's original marketing
>>> offer).
>>>
>>>
>>I'd love to see the original. Can you post a link to a scan?
>>
> http://briefcase.yahoo.com/blizzardcity
Anonymous
December 11, 2004 5:59:16 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Howard, you really SHOULD have blanked your personal info AND your service
tag#.

> "Hockey Buff" <hockeybuff@excite.com> wrote in message
> news:fhkjr05vus12cb48ibajt6u1d3pu40l89t@4ax.com...

>>>I'd love to see the original. Can you post a link to a scan?

>> http://briefcase.yahoo.com/blizzardcity
Anonymous
December 11, 2004 12:22:42 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Try again (and my address, customer ID, customer key code and tag are
erased).

Tom Almy wrote:
> Hockey Buff wrote:
>
>> http://briefcase.yahoo.com/blizzardcity
>
>
> OK, you were offered three years that turned out to be two (where does
> it say that it is two?). I was offered one year in my letter that turns
> out to be two on the order form.
>
> Both my letter and order form are here:


http://www.aracnet.com/~tomalmy/dell.gif
Anonymous
December 11, 2004 5:59:33 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Fri, 10 Dec 2004 17:03:37 -0800, Tom Almy <webmaster4@almy.us>
wrote:

>Hockey Buff wrote:
>
>> http://briefcase.yahoo.com/blizzardcity

FOR SECURITY PURPOSES, FILE NO LONGER AVAILABLE.
>
>OK, you were offered three years that turned out to be two (where does
>it say that it is two?). I was offered one year in my letter that turns
>out to be two on the order form.
>
>Both my letter and order form are here:
>
>http://www.aracnet.com/~tomalmy/dell.gif

The letter clearly says that their offer to me can ONLY be
accepted by telephone. When I called the number shown,
the Warrant Dept. verbally refused to honor the 3 year
promotional offer for the price stipulated, claiming that it
was a typo!

A different letter, like the one you received, was subsequently
mailed out with slightly different wording (in effect, adding
2 more years rather that 3 to the one year already included
in your purchase agreement).
Anonymous
December 13, 2004 5:25:44 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Thanks, silk dick, for the very cogent advice, which I would (should)
have realized had I not been blinded by my anger. Despite all this, I
decided to call Dell back (advising that the conversation was being
recorded) to get this one last chance of refusal, now that I had
submitted various complaint forms to attorney general and bbb.
Suddenly, Dell has decided to acquies. The full 3 years at the
price quoted! Duh.

(There must be a point to this story.)

On Sat, 11 Dec 2004 02:59:16 -0600, "personalpages.tds.net/~rcsilk"
<dick_silk@antispam.gov> wrote:

>Howard, you really SHOULD have blanked your personal info AND your service
>tag#.
>
>> "Hockey Buff" <hockeybuff@excite.com> wrote in message
>> news:fhkjr05vus12cb48ibajt6u1d3pu40l89t@4ax.com...
>
>>>>I'd love to see the original. Can you post a link to a scan?
>
>>> http://briefcase.yahoo.com/blizzardcity
>
Anonymous
December 13, 2004 7:43:15 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hockey Buff wrote:
> Thanks, silk dick, for the very cogent advice, which I would (should)
> have realized had I not been blinded by my anger. Despite all this, I
> decided to call Dell back (advising that the conversation was being
> recorded) to get this one last chance of refusal, now that I had
> submitted various complaint forms to attorney general and bbb.
> Suddenly, Dell has decided to acquies. The full 3 years at the
> price quoted! Duh.

Certainly a typo. As a followup to my offer of "another year year" with
two years quoted on the order form (the oposite of your case), I just
got a new letter from Dell today correcting the previous offer, the
letter now says "two more years"
Anonymous
December 14, 2004 12:47:44 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 13 Dec 2004 16:43:15 -0800, Tom Almy <webmaster4@almy.us>
wrote:

>Hockey Buff wrote:
>> Thanks, silk dick, for the very cogent advice, which I would (should)
>> have realized had I not been blinded by my anger. Despite all this, I
>> decided to call Dell back (advising that the conversation was being
>> recorded) to get this one last chance of refusal, now that I had
>> submitted various complaint forms to attorney general and bbb.
>> Suddenly, Dell has decided to acquies. The full 3 years at the
>> price quoted! Duh.
>
>Certainly a typo. As a followup to my offer of "another year year" with
>two years quoted on the order form (the oposite of your case), I just
>got a new letter from Dell today correcting the previous offer, the
>letter now says "two more years"

Although our two offers represent opposite errors, they point up
the need for tighter communication between marketing and
sales. Extended warranty marketing operates out of an office in
Chicato while sales is someplace in the northeast.

IMHO, Dell (as others) are guilty of deceptive advertising whenever
they try to include the year that has just ended in their extended
warranty offer. In my case, they were claiming that this reference
point had been inadvertently omitted (altho not in yours).
Anonymous
December 14, 2004 4:39:21 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Hockey Buff" <hockeybuff@excite.com> wrote in message
news:8jqrr015aih9pgip4vtghvvl63heshj07u@4ax.com...
> Thanks, silk dick, for the very cogent advice, which I would (should)
> have realized had I not been blinded by my anger. Despite all this, I
> decided to call Dell back (advising that the conversation was being
> recorded) to get this one last chance of refusal, now that I had
> submitted various complaint forms to attorney general and bbb.
> Suddenly, Dell has decided to acquies. The full 3 years at the
> price quoted! Duh.
>
> (There must be a point to this story.)

Most times, when a customer has a *solid* gripe or bitch, Dell *will* buckle
in order to keep the customer. Dell never knows when ONE customer may be in
charge of buying HUNDREDS or even THOUSANDS of computers.
Anonymous
December 14, 2004 7:51:14 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 13 Dec 2004 16:43:15 -0800, Tom Almy <webmaster4@almy.us>
wrote:

>Hockey Buff wrote:
>> Thanks, silk dick, for the very cogent advice, which I would (should)
>> have realized had I not been blinded by my anger. Despite all this, I
>> decided to call Dell back (advising that the conversation was being
>> recorded) to get this one last chance of refusal, now that I had
>> submitted various complaint forms to attorney general and bbb.
>> Suddenly, Dell has decided to acquies. The full 3 years at the
>> price quoted! Duh.
>
>Certainly a typo. As a followup to my offer of "another year year" with
>two years quoted on the order form (the oposite of your case), I just
>got a new letter from Dell today correcting the previous offer, the
>letter now says "two more years"

Ditto here. Actual contract (which I viewed online) is *NOW* calling
mine a *FOUR* year limited warranty!!!

I give up.
Anonymous
January 10, 2005 8:12:28 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I am a California lawyer currently representing other Dell customers in
litigation involving Dell's misrepresentations. Please contact me. I would
like to hear your story and perhaps I can give you some advice on how to
resolve your issue (free of charge).

Doug
mastroiannilaw@yahoo.com