Dell Accounts Payable?

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Don't know WTF is up with their accounts payable department but my first
payment was due on Nov.11, payment credited (more than amount due) on Nov.
8. Charged a late fee of $35. Dec. payment due Dec. 11. Payment sent Nov. 30
(again, more than amount due). Today, Dell Financial Services calls and says
my account is past due and that no payment has been received. Gee, that's
odd because the check for December cleared my checking account on the 6th (2
days ago). Person who called was in India (Veronica) and could not
understand what my issue was with this whole discussion. I love the computer
but this is ridiculous.
Andy

 

[george]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Maybe they're confused because you have your departments confused...if you
owe THEM money, you should be talking to their accounts receivable
department. Accounts payable would be the department that pays THEIR
vendors.

Good luck.

"Busman" <texaseitz@sbcglobal.net> wrote in message
news:fOLtd.28046$fC4.665@newssvr11.news.prodigy.com...
> Don't know WTF is up with their accounts payable department but my first
> payment was due on Nov.11, payment credited (more than amount due) on Nov.
> 8. Charged a late fee of $35. Dec. payment due Dec. 11. Payment sent Nov.
30
> (again, more than amount due). Today, Dell Financial Services calls and
says
> my account is past due and that no payment has been received. Gee, that's
> odd because the check for December cleared my checking account on the 6th
(2
> days ago). Person who called was in India (Veronica) and could not
> understand what my issue was with this whole discussion. I love the
computer
> but this is ridiculous.
> Andy
>
>
>

 

[Jim]

Archived from groups: alt.sys.pc-clone.dell (More info?)

If my memory serves me correctly, yov need to dispvte this with Dell IN
WRITING to preserve yovr rights. If yov don't have the exact address to
send this dispvte, yov need to call them to find ovt where to send it.
Not doin this will (has) almost certainly resvlted in a black mark on
yovr credit reports. In the dispvte, jvst stick to the facts, don't get
emotional. Companies do make (stvpid) mistakes. Sending a copy of the
cancelled check(s) wovld also be helpfvl (before yov do, look at the
cancellation marks, to see when it was processed). (The credit vnion I
belong to allows yov to view and print copies of yovr cancelled checks
(front and back) on line for no fee.)

Jim

Bvsman wrote:

> Don't know WTF is vp with their accovnts payable department bvt my first
> payment was dve on Nov.11, payment credited (more than amovnt dve) on Nov.
> 8. Charged a late fee of $35. Dec. payment dve Dec. 11. Payment sent Nov. 30
> (again, more than amovnt dve). Today, Dell Financial Services calls and says
> my accovnt is past dve and that no payment has been received. Gee, that's
> odd becavse the check for December cleared my checking accovnt on the 6th (2
> days ago). Person who called was in India (Veronica) and covld not
> vnderstand what my issve was with this whole discvssion. I love the compvter
> bvt this is ridicvlovs.
> Andy
>
>
>

 

[Jim]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Check this site out:

http://www.bankrate.com/brm/news/cc/20031111a1.asp

Although this applies to credit card disputes, it also applies to credit
disputes such as companies such as Dell. Even has a sample letter on
the site (which you need to modify for your situation).

Hope this helps -- good luck!!!

Jim

Busman wrote:

> Don't know WTF is up with their accounts payable department but my first
> payment was due on Nov.11, payment credited (more than amount due) on Nov.
> 8. Charged a late fee of $35. Dec. payment due Dec. 11. Payment sent Nov. 30
> (again, more than amount due). Today, Dell Financial Services calls and says
> my account is past due and that no payment has been received. Gee, that's
> odd because the check for December cleared my checking account on the 6th (2
> days ago). Person who called was in India (Veronica) and could not
> understand what my issue was with this whole discussion. I love the computer
> but this is ridiculous.
> Andy
>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

of course you can complain here, but it will at best only make you feel
better, but not actually solve anything. have a look at
http://forums.us.dell.com and then look under 'customer service' and then
'dell preferred accounts' (i think that is what they call their lease/credit
division... post the details there and you will get a documented reply...
of course filing a complaint on www.bbb.org might help to light a fire under
them too... good luck.

"Busman" <texaseitz@sbcglobal.net> wrote in message
news:fOLtd.28046$fC4.665@newssvr11.news.prodigy.com...
> Don't know WTF is up with their accounts payable department but my first
> payment was due on Nov.11, payment credited (more than amount due) on Nov.
> 8. Charged a late fee of $35. Dec. payment due Dec. 11. Payment sent Nov.
> 30 (again, more than amount due). Today, Dell Financial Services calls and
> says my account is past due and that no payment has been received. Gee,
> that's odd because the check for December cleared my checking account on
> the 6th (2 days ago). Person who called was in India (Veronica) and could
> not understand what my issue was with this whole discussion. I love the
> computer but this is ridiculous.
> Andy
>
>
>

 

[sparky]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Busman wrote:

> Don't know WTF is up with their accounts payable department but my first
> payment was due on Nov.11, payment credited (more than amount due) on Nov.
> 8. Charged a late fee of $35.

You seem a little confused here, when one of us owes Dell money, it's in
their Accounts Receivable. Accounts Payable is the system used to pay
their suppliers, not collect money from customers.