Resetting a password on acer net book

It's Christmas morning and my daughter set her new acer aspire up with the password purple, and the hint purple. Now it won't accept the password to log her on. Can anyone help?
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  1. Hello Becci123,

    Merry Christmas and Welcome to Forums!

    Please contact Acer Support and they would be able to assist.

    Edit: You already know but still reminding that passwords are case sensitive
  2. Thank you, we have tried acer support but you need to pay to register. We were trying to see if there was a cheaper alternative!
  3. This topic has been closed by Proximon
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