Window XP "Patch"

April 17, 2003 4:44:27 PM

I'm running an upgrade version of XP Pro. I have read Magazine and newspaper articles regarding a problem with XP that causes it to hang at times - I belive I recall that MS was aware of the issue, but was going to include a patch when Service Pack 2 is issued - but that if it's a problem now, you can call them and they will issue you the patch for free. Well, I just started experiencing this "hanging/freezing" problem, called MS support - and they told me that I would have to give them the Knowledge Base article number. I have no clue what article that would be. Does anyone in the Forum know what the MS article # might be? Thanks, as always.

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Toejam31

April 17, 2003 5:57:45 PM

I'm not sure exactly which MSKB article you are referring to, but perhaps these articles will help you troubleshoot the problem:

<A HREF="http://support.microsoft.com/?kbid=308029" target="_new">Resources to Help Troubleshoot Shutdown Problems in Windows XP</A>

<A HREF="http://support.microsoft.com/?kbid=307274" target="_new">Windows XP Stops Responding (Hangs) During Windows Shutdown</A>

<A HREF="http://www.pro-networks.org/XPMaNiA/shutdown.shtml" target="_new">WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING</A>

Toey

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Jake_Barnes

April 17, 2003 7:32:45 PM

Thanks for the links - but this problem deals with "freeze ups while web surfing" and kind of hanging for 3-5 sec. before executing a mouse click. Like when you shut a page by clicking on the X - it's taking 3-5 sec to close. Several times, XP has just frozen - had to shut down and re-boot. This has just started. MS was not helpful (are they ever).

But Officer, I wasn't speeding - I was qualifying ...
If I'm a Stranger - do I get a discount ...? (How does one get promoted?)

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jiffy

April 17, 2003 9:02:41 PM

Maybe this is it. But you can’t expect MS to know it, there only allow of the problem, lol.<A HREF="http://support.microsoft.com/default.aspx?scid=kb;en-us;815411" target="_new">815411</A> But I don’t see how you could be affected, because I believe this is a problem that affects all applications, also doesn’t sound like it should just come out of no where and start to happen. Don’t quote me as this is just IMHO, and I could be wrong. If I am correct, then it’s something else. Have you open the Windows Task Manager while surfing the net, and check your CPU and memory usage? Also are you using any spybot software and is your system optimized, like disabling some Services also running a defrag and that short of stuff. Anyway that’s what I’m thinking.

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When you feel that reality does not suit you, live a fantasy life.Edited by jiffy on 04/17/03 05:05 PM.

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