How do you restore a windows 7 acer laptop to factory settings

I tried to reset on the laptop under eRecovery but it wont connect to the internet. it says connected but no access. I then tried the alt +f10 during start up and that doesnt work either.
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More about restore windows acer laptop factory settings
  1. Hello s463em;

    Can you boot the laptop into Safe Mode with networking? F8 at boot up.
  2. yes what to do now
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Laptops Windows 7 Factory Restore