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girtha1134

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Sep 25, 2009
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When I try to add my music folder the program crashes
I am using a Dell Inspiron 1545 running Windows Vista 32bit
This is the error message that I get:


Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: StackHash_8d57
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000374
Exception Offset: 000b06b7
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 8d57
Additional Information 2: 02a3a57ce50cb2107cd9b035ede95c91
Additional Information 3: 9437
Additional Information 4: 2be08f1ff424337ac04df5af33a1f1d5

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girtha1134

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Sep 25, 2009
24
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18,510
I have also tried starting itunes in safe mode and also created a different user account on the machine and still had the same result and the system is completly up to date
 

girtha1134

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Sep 25, 2009
24
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18,510
After I uninstalled iTunes and reinstalled it this is the error code I got

Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: StackHash_bf61
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000374
Exception Offset: 000b06b7
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: bf61
Additional Information 2: 76bca18a3f2f13004656015c739370e1
Additional Information 3: 4c34
Additional Information 4: 36a6083bbd4a08091d0e45694b1bd496
 
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