How screwed up is DELL?

[Ron]

Archived from groups: alt.sys.pc-clone.dell (More info?)

My daughter tried to buy a $500 gift card from Dell. Three weeks later
she called them and was told that because this was new it fouled up and
her account was credited back the $500. This after she talked to four
(guess what nationality?) people whose accents were unintelligible. Way
to go DELL!!

 

[Ron]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ted Zieglar wrote:
> Yeah, those foreign people are really stupid, right?
>
> Wrong - You are.
>
> Ted Zieglar

What an intellectual!


>
> "Ron" <vtot4y602@sneakemail.com> wrote in message
> news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
> > My daughter tried to buy a $500 gift card from Dell. Three weeks
later
> > she called them and was told that because this was new it fouled up
and
> > her account was credited back the $500. This after she talked to
four
> > (guess what nationality?) people whose accents were unintelligible.
Way
> > to go DELL!!
> >

 

[Ron]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Another Dell Employee!

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ron wrote:
>
> My daughter tried to buy a $500 gift card from Dell. Three weeks later
> she called them and was told that because this was new it fouled up and
> her account was credited back the $500. This after she talked to four
> (guess what nationality?) people whose accents were unintelligible. Way
> to go DELL!!

This, from someone who lacks the ability to put together a coherent post.

Pot? Kettle? Sound familiar?

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Yeah, those foreign people are really stupid, right?

Wrong - You are.

Ted Zieglar

"Ron" <vtot4y602@sneakemail.com> wrote in message
news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
> My daughter tried to buy a $500 gift card from Dell. Three weeks later
> she called them and was told that because this was new it fouled up and
> her account was credited back the $500. This after she talked to four
> (guess what nationality?) people whose accents were unintelligible. Way
> to go DELL!!
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

so, did she get a credit back for the 500 gift card she bought?


"Ron" <vtot4y602@sneakemail.com> wrote in message
news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
> My daughter tried to buy a $500 gift card from Dell. Three weeks later
> she called them and was told that because this was new it fouled up and
> her account was credited back the $500. This after she talked to four
> (guess what nationality?) people whose accents were unintelligible. Way
> to go DELL!!
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

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Ron wrote:
> My daughter tried to buy a $500 gift card from Dell. Three weeks later
> she called them and was told that because this was new it fouled up and
> her account was credited back the $500. This after she talked to four
> (guess what nationality?) people whose accents were unintelligible. Way
> to go DELL!!

Outsourcing is a big problem, Dell themselves probably could have fixed
it, but outsourcing tech jobs to other sites in countries where english
isn't spoken very well (no fault of theirs btw) it creates problems in
us as end users understanding them, and they understanding what our
problems are. Often it isn't their fault they don't solve one of our
problems because they are given a set of documents to cover things, like
a highly extended FAQ, many times they search the Dell support web site
to find out whats wrong assuming the caller has not done so.

If you really have a problem with who you call or they can't solve it,
call a corperate line, tell them the problem, and usually corperate will
help, its not toll free, but it is worth it.

I did this with some Palm problems and found that Palm was at fault not
the people working for Palm, I assume its the same way with Dell.
- --
David Wade Hagar AKA Cyclops

http://members.cox.net/dwhagar
http://www.livejournal.com/users/dwhagar
http://genius-of-lunacy.blogspot.com/

"It's sick, but it serves a purpose." - Bill Cosby

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[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ted Zieglar wrote:
> Yeah, those foreign people are really stupid, right?
>
> Wrong - You are.
>
> Ted Zieglar
>
> "Ron" <vtot4y602@sneakemail.com> wrote in message
> news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
>
>> My daughter tried to buy a $500 gift card from Dell. Three weeks later
>> she called them and was told that because this was new it fouled up and
>> her account was credited back the $500. This after she talked to four
>> (guess what nationality?) people whose accents were unintelligible. Way
>> to go DELL!!
>>
>

Part of the problem I see is the Dell commercials, the one where the
idiot keeps calling Dell to ask if they are there, which imply you will
be getting an understandable English speaking person.

--

Kirk

"Moe, Larry, the cheese!", Curly

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

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'Captain' Kirk DeHaan wrote:
> Part of the problem I see is the Dell commercials, the one where the
> idiot keeps calling Dell to ask if they are there, which imply you will
> be getting an understandable English speaking person.

This is also true, most people are too politically correct to really,
truely, complain to Dell about this kind of a problem.
- --
David Wade Hagar AKA Cyclops

http://members.cox.net/dwhagar
http://www.livejournal.com/users/dwhagar
http://genius-of-lunacy.blogspot.com/

"It's sick, but it serves a purpose." - Bill Cosby

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[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Tell your daughter to consider herself fortunate.
She could have had to "battle" with them for several months to get her money
back.

"Ron" <vtot4y602@sneakemail.com> wrote in message
news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
> My daughter tried to buy a $500 gift card from Dell. Three weeks later
> she called them and was told that because this was new it fouled up and
> her account was credited back the $500. This after she talked to four
> (guess what nationality?) people whose accents were unintelligible. Way
> to go DELL!!
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Why haven't you answered my question?

In case you forgot the question.

Did she get a credit back for the 500 gift card she bought?


"Ron" <vtot4y602@sneakemail.com> wrote in message
news:1104114092.036438.134250@z14g2000cwz.googlegroups.com...
> Another Dell Employee!
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Not only stupid, but they smell bad, have bad dental hygiene, never wash
their hair, expect us to learn their language and work for peanuts
undermining our quality of life. All while expecting free health care, food
stamps and a free education after coming here illegally. But of course it
is not politically correct to say any of this but it is reality. enough is
enough, close the borders!

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:X7mdnWOSEN6l_lLcRVn-sg@comcast.com...
> Yeah, those foreign people are really stupid, right?
>
> Wrong - You are.
>
> Ted Zieglar
>
> "Ron" <vtot4y602@sneakemail.com> wrote in message
> news:1104108053.938062.317740@f14g2000cwb.googlegroups.com...
> > My daughter tried to buy a $500 gift card from Dell. Three weeks later
> > she called them and was told that because this was new it fouled up and
> > her account was credited back the $500. This after she talked to four
> > (guess what nationality?) people whose accents were unintelligible. Way
> > to go DELL!!
> >
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

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Sensitive Nose wrote:
> Not only stupid, but they smell bad, have bad dental hygiene, never wash
> their hair, expect us to learn their language and work for peanuts
> undermining our quality of life. All while expecting free health care, food
> stamps and a free education after coming here illegally. But of course it
> is not politically correct to say any of this but it is reality. enough is
> enough, close the borders!

Wow there... Take some pills and chill it... Do you see politics
anywhere in the group name?
- --
David Wade Hagar AKA Cyclops

http://members.cox.net/dwhagar
http://www.livejournal.com/users/dwhagar
http://genius-of-lunacy.blogspot.com/

"It's sick, but it serves a purpose." - Bill Cosby
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[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <rTZzd.3753$2_4.3031@okepread06>, david.hagar@gmail.com
says...
> 'Captain' Kirk DeHaan wrote:
> > Part of the problem I see is the Dell commercials, the one where the
> > idiot keeps calling Dell to ask if they are there, which imply you will
> > be getting an understandable English speaking person.
>
> This is also true, most people are too politically correct to really,
> truely, complain to Dell about this kind of a problem.

Wanna bet?

Dell gets tens of thousands of complaints daily about this problem.
However, on the consumer side it's ignored for primarily monetary
reasons. Consumer sales make up a *VERY* small percentage of overall
sales at Dell (and I suspect other PC manufacturers). But they account
for nearly 90% of all support issues. It is simply not cost effective
to employ anyone in the U.S. to handle consumer support problems.

I'm not saying that's right, I'm just saying it's a sad fact.

On the business side, several of Dells biggest customers told Dell that
in no uncertain terms would they put up with support techs who were
unintelligible and Dell pulled all of its business support back into the
U.S. That's not so say that business support is that much better than
consumer support (Dell can't keep good techs for very long), but at
least you can understand them.

Spend a hundred dollars more buying the exact same system from the small
business side and you'll get a tech rep in the U.S. and a MUCH better
chance of getting someone knowledgeable.