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norton anti virus

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April 28, 2003 1:27:30 PM

Does anyone else have this problem??? SOmetimes when I open up XP, my Norton Icon has a red X thru it because the auto block is not on. When I try to enable it it says that there is a script error and i then have to turn off computer and try to reboot and hope that the red X is gone!! It is very frustrating because you never know when this is going to happen.. Have talked to symantec and microsoft and got some kind of patch, but even that does not work all the time--any help ???

margaret

More about : norton anti virus

May 23, 2003 1:03:29 PM

I have the same problem! It has always worked in the past. The only thing I have done different is I installe Audigy 2 and an ATI 9700 Pro, as well as a new DVD CDRW Drive, and reformatted. Everything is working except NAV and I cant auto-update my Audigy 2 from thier site, creative site says some components are corrupted. I dont know if the 2 problems are related. Hope someone has an answer. I will try the patch you spoke of tho...

Pentium 4 2g
Asus P4T-E MB
512 PC800 Rambus
ATI 9700 Pro
Linksys 10/100 network card
SB Audigy 2
May 23, 2003 2:51:52 PM

I uninstalled and reinstalled NAV, and the problem is still there. Symantec cant help with the problem.,,,,,they just keep saying uninstall and reinstall. I am just about ready to purchase another anti virus software, because 75% of the time I have to keep shutting off pc and restarting until auto block works.

good luck
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May 23, 2003 7:31:00 PM

Same here! :( 

Pentium 4 2g
Asus P4T-E MB
512 PC800 Rambus
ATI 9700 Pro
Linksys 10/100 network card
SB Audigy 2
May 23, 2003 9:34:05 PM

May I suggest:

<A HREF="http://www.pandasoftware.com/products/" target="_new">Panda AntiVirus Platinum 7.0</A>.

Toey

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May 24, 2003 5:17:51 AM

It happens to me occasionally.
All I do is right click on the Norton Icon in the tool bar and select "enable auto protect".

<font color=red><i>Doctor Hooter</i></font color=red> <A HREF="http://www.page3.com/" target="_new"><b>(·Y·)</b></A>
May 24, 2003 3:37:18 PM

that would be great if it worked. Unfortunately you get an error message that does not allow you to do that. Nothing works with this issue.... I have struggled with this for almost 8 months! As I said, Symantec is clueless and so is Microsoft.

thanks
May 24, 2003 5:54:49 PM

What version of NAV do you have? Norton Antivirus 2002?
What version of Windows do you have? WinXP?
Have you ever installed NAV on your system after erasing all partitions including the primary DOS partition, reformating and reinstalling Windows?
That is probably the only way to repair the error.
Also what is your hardware configuration? How many hard drives are in your system?
Please list your system specs. The problem could be caused by an improperly set hardware device.

<font color=red><i>Doctor Hooter</i></font color=red> <A HREF="http://www.page3.com/" target="_new"><b>(·Y·)</b></A>
May 24, 2003 7:47:58 PM

NAV 2002, Windows XP,HP printer, 1 hard drive, speakers,. No I havent tried to erase everything and just the thought of that throws me into a state of panic. But just so you know, this is the second computer this has done this on and operating system on first was Windows 98. The computer now is a Dell, prior computer was a Gateway. Something is just weird here, huh?
May 25, 2003 12:58:33 AM

If you are using the original hardware configuration that your Dell was shipped with it probably is not a hardware configuration problem.
Are you using the copy of NAV that was shipped with your computer? Or are you using a retail version of NAV?
Also is your NAV update subscription active? Can you update virus signatures? I'm just wondering if your product update subscription has lapst. It's possible that if you do not have an active virus update subscription the software may be disabling the autoprotect feature because your virus signatures are out of date.

If you haven't changed the original hardware configuration, you have an active NAV subscription and all the latest virus engine and signature updates, have you ever used the "msconfig" utility to reconfigure your start up options? If you have disabled the NAV autoprotect feature in the start up tab of the 'msconfig' utility this may be causing the problem. However you should not have any problems starting autoprotect manually.

Considering you have contacted Microsoft and Symantec what advice have they given you? Have contacted Dell about the problem? Although I would imagine Dell may not want to assist you with this problem because it is a software issue.

I might as well ask, is this the original installation of WindowsXP from Dell? Have you ever erased the partions on your hard drive, repartioned, reformated and installed WindowsXP on your Dell?

<font color=red><i>Doctor Hooter</i></font color=red> <A HREF="http://www.page3.com/" target="_new"><b>(·Y·)</b></A>
July 4, 2003 8:53:07 AM

i know this doesn't help for anyone who just went out and bought anti virus after their computer has been up for a while (long enough for a reformat to be out of the question) but here is what i've found: first off norton anti virus is a VERY good program and updated very frequently, their products have compatibility issues and errors just like every other software programmed *thing* out there, but they give updates faster than most software companies and i like that :) . Anyway, i have found that the stupid red x and the innability to activate antivirus seems to come when you install it on a system which has had other stuff installed on it first. Bar non, wether its installing on fat 32 or ntfs, it doesn't like being installed over other programs (haven't tracked down which one it doesn't like but it must be something that is important to getting a computer running like video drivers or something. I have found that the only way to fix this problem is to install anti virus as the first program you install after you install windows whatever, when i do this, i've never had any problems with it, when i don't, its a 30/70% chance that it won't work...

"sixth sick sheik's sixth sheep's sick"
*grabs a stick and places it into the flames; mmmm, smores*
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