Laptop wont recognize cd/dvd drive, Windows 7 issue? Or Toshiba?

I've tried everything from updating the drivers to changing the bios, but nothing has fixed the "DVD not recognized by computer..." Is this a Windows 7 issue or is it Toshiba's glitch? Any ideas on how to fix this problem?

Thanks for your help...

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  1. or... a problem with the DVD?
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