G
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Archived from groups: alt.sys.pc-clone.dell (More info?)
I've been looking for a new computer and I saw a really great "today only"
website deal on a Dimension 8400 with lots of promotional features and
freebies thrown in. So I ordered one on line and it arrived quickly just a
few days later.
Unfortunately, the computer had several serious problems right out of the
box that required some detailed and very time consuming trouble shooting
over the phone with a Dell tech support girl who spoke the Rajah's English,
not the King's English. Much of the difficulty was caused by me not being
able to understand half of what she was telling me to do as she read from
some script-- every fourth sentence of which seemed to be "I am so sorry you
are having problem with your Dell computer."
Eventually she realized, as I had been telling her from the get-go, that she
had to dispatch a tech to my home to work on it or better still, just
replace it. The tech who came out was unable to repair it so he declared it
DOA and said to call Dell customer service to arrange a replacement. I
called them but they wouldn't do that without my first calling tech support
to get an authorization number.
After a whole lot of phone calls and back and forth with a series of
marginal English speakers about not replacing it with a refurb unit etc., I
finally got fed up with them and the delays and just said screw it-- "y'all
come pick it up, I'm done with it."
Hello HP, Gateway, of maybe even my local white box assembler.
Dell makes a great computer for sure and they get it to you quickly and at
an attractive price. But Lord help you if you have any kind of problem and
need to talk to someone to get help. I'd be willing to pay more up front to
be assured of getting the support I need from someone I could understand.
Ike
I've been looking for a new computer and I saw a really great "today only"
website deal on a Dimension 8400 with lots of promotional features and
freebies thrown in. So I ordered one on line and it arrived quickly just a
few days later.
Unfortunately, the computer had several serious problems right out of the
box that required some detailed and very time consuming trouble shooting
over the phone with a Dell tech support girl who spoke the Rajah's English,
not the King's English. Much of the difficulty was caused by me not being
able to understand half of what she was telling me to do as she read from
some script-- every fourth sentence of which seemed to be "I am so sorry you
are having problem with your Dell computer."
Eventually she realized, as I had been telling her from the get-go, that she
had to dispatch a tech to my home to work on it or better still, just
replace it. The tech who came out was unable to repair it so he declared it
DOA and said to call Dell customer service to arrange a replacement. I
called them but they wouldn't do that without my first calling tech support
to get an authorization number.
After a whole lot of phone calls and back and forth with a series of
marginal English speakers about not replacing it with a refurb unit etc., I
finally got fed up with them and the delays and just said screw it-- "y'all
come pick it up, I'm done with it."
Hello HP, Gateway, of maybe even my local white box assembler.
Dell makes a great computer for sure and they get it to you quickly and at
an attractive price. But Lord help you if you have any kind of problem and
need to talk to someone to get help. I'd be willing to pay more up front to
be assured of getting the support I need from someone I could understand.
Ike