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Windows 7 Blue Screen of Death.. Help please

Last response: in Windows 7
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June 14, 2010 7:26:10 PM

I recently built my computer. Its working fine and all of sudden a BSoD dont know why is it happening and just was wondering if anyone could pinpoint the problem.. following is the specs for my system:

Dual Xeon e5620 Processors
Intel S5520SC Workstation MB
Kingston 8GB (2GB x 4) ECC Rams
Quadro FX 4800
WD 500 GB HD
WD 1 TB HD
WD 1TB HD
WD 250 GB HD
Intel Chassis with 1000watts PSU

BSod Error I keep on getting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008763028
BCP3: 00000000BA000000
BCP4: 0000000000400405
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I'm sorry if this is in the wrong section of the forums. Thanx
a b $ Windows 7
June 14, 2010 8:14:30 PM

so you are using 7, build 7600 x64, on a workstation setup, running CAD I assume, what were you doing at the time of the BSOD
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June 14, 2010 8:37:43 PM

transfering data and was watching a tutorial
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Related resources
June 14, 2010 8:40:33 PM

no probs man ... just waiting for a solution to this probs its giving me headaches :( 
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June 14, 2010 8:41:13 PM

nopes i use avg free edition always hated norton

am off to bed .... just waiting for ur guidance for the solution thanx
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a b $ Windows 7
June 14, 2010 8:44:13 PM

Sorry for deleted the other information but isn't useful.

Do u have Norton Antivirus?
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a b $ Windows 7
June 14, 2010 8:56:07 PM

Update the BIOS and all the drivers of ur rig, seems like a compatibility problem of ur components.
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a b $ Windows 7
June 15, 2010 5:17:03 AM

so is this BSOD problem an issue, becoming a regular occurrence ?
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a c 215 $ Windows 7
June 15, 2010 5:20:26 AM

number13 said:
so is this BSOD problem an issue, becoming a regular occurrence ?


Aren't bluescreens always an issue, even if they aren't a regular occurrence? /sarcasm
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a b $ Windows 7
June 15, 2010 5:26:24 AM

oops, if you saw the response before I caught that it was Prophecy, sorry about that, first: open an command prompt (All Programs, Accessories, right click on Command Prompt and select Run as Administrator" ), in the cmd prompt type sfc /scannow see what happens
have you ran a memory checker yet memtest 86?
http://www.memtest86.com/
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June 15, 2010 5:49:20 AM

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
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a b $ Windows 7
June 15, 2010 5:50:59 AM

check the memory
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a b $ Windows 7
June 15, 2010 5:51:18 AM

BCCode: 124, do yuou have any way to monitor the heat? seems that the 124 code might be a heat issue
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a b $ Windows 7
June 15, 2010 6:34:07 AM

JibranHAnif said:
I recently built my computer. Its working fine and all of sudden a BSoD dont know why is it happening and just was wondering if anyone could pinpoint the problem.. following is the specs for my system:

Dual Xeon e5620 Processors
Intel S5520SC Workstation MB
Kingston 8GB (2GB x 4) ECC Rams
Quadro FX 4800
WD 500 GB HD
WD 1 TB HD
WD 1TB HD
WD 250 GB HD
Intel Chassis with 1000watts PSU

BSod Error I keep on getting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008763028
BCP3: 00000000BA000000
BCP4: 0000000000400405
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I'm sorry if this is in the wrong section of the forums. Thanx


Have you checked which services / processes are running in the background? Also, have you run Prime 95 (hardware test) or your antivirus (to check for malicious software)?

Jessica
Microsoft Windows Client Team
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June 15, 2010 7:32:20 AM

Jessica yeah checked the services anti virus results are fine and currently running prime95 and after that i will be doing memory tests
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June 15, 2010 8:01:09 AM

for how long do i have to run this toture test :S
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June 15, 2010 12:02:04 PM

tried memtest it hangs on 5% :s
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a b $ Windows 7
June 15, 2010 12:16:51 PM

try removing all the memory except 1 stick and try again
BTW does the MB have speedstepping, if it does disable it
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June 15, 2010 1:16:23 PM

sorry it was the wrong version i think downloaded the new one and runned the test it said Pass Test Completed no Errors :S
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June 15, 2010 1:21:12 PM

wait will check that out and post
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a b $ Windows 7
June 15, 2010 1:22:17 PM

Ok, what about SpeedStepping, if your BIOS has it, be sure it's disabled, and Heat?
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a b $ Windows 7
June 15, 2010 1:23:15 PM

OK
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June 15, 2010 1:28:33 PM

didnt found speedstepping :S i am using intel s5520sc mb
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a c 215 $ Windows 7
June 15, 2010 1:37:27 PM

number13 said:
Ok, what about SpeedStepping, if your BIOS has it, be sure it's disabled, and Heat?


If anything, we want speedstep enabled here, as it will lower the multiplier, QPI clock, and core voltage, which in turn would help any potential heat problems.

Definitely download CPUID's HWMonitor program and check the CPU temps as well.
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June 15, 2010 5:51:39 PM

checked the temps :S
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a c 215 $ Windows 7
June 15, 2010 11:02:41 PM

Post them so we can see as well.
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June 16, 2010 5:05:00 AM

Here they are:

CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.1.6.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model S5520SC (0x000001B5 - 0x0054CAA3)

LPCIO
-------------------------------------------------------------------------

Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Intel Xeon E5620
Power 0 30.74 W (Processor)
Temperature 0 49°C (120°F) [0x2E] (Core #0)
Temperature 1 46°C (114°F) [0x31] (Core #1)
Temperature 9 47°C (116°F) [0x30] (Core #9)
Temperature 10 49°C (120°F) [0x2E] (Core #10)

Hardware monitor Intel Xeon E5620
Power 1 30.74 W (Processor)
Temperature 0 41°C (105°F) [0x36] (Core #0)
Temperature 1 44°C (111°F) [0x33] (Core #1)
Temperature 9 41°C (105°F) [0x36] (Core #9)
Temperature 10 44°C (111°F) [0x33] (Core #10)

Hardware monitor NVIDIA Quadro FX 4800
Temperature 0 58°C (136°F) (GPU Core)

Hardware monitor WDC WD3200KS-75PFB0
Temperature 0 43°C (109°F) [0x2B] (Assembly)
Temperature 2 43°C (109°F) [0x2B] (Air Flow)

Hardware monitor WDC WD5000AAKS-00V1A0
Temperature 0 40°C (104°F) [0x28] (Assembly)


Processors
-------------------------------------------------------------------------

Number of processors 2
Number of threads 16

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 9
-- Thread 0 18
-- Thread 1 19
-- Core 10
-- Thread 0 20
-- Thread 1 21
Processor 1
-- Core 0
-- Thread 0 32
-- Thread 1 33
-- Core 1
-- Thread 0 34
-- Thread 1 35
-- Core 9
-- Thread 0 50
-- Thread 1 51
-- Core 10
-- Thread 0 52
-- Thread 1 53

Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 4 (max 16)
Number of threads 8 (max 32)
Name Intel Xeon E5620
Codename Westmere-EP
Specification Intel(R) Xeon(R) CPU E5620 @ 2.40GHz
Package (platform ID) Socket 1366 LGA (0x0)
CPUID 6.C.2
Extended CPUID 6.2C
Core Stepping B1
Technology 32 nm
Core Speed 1600.2 MHz
Multiplier x FSB 12.0 x 133.4 MHz
Rated Bus speed 2933.8 MHz
Stock frequency 2400 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 12 MBytes, 16-way set associative, 64-byte line size
FID/VID Control yes

Turbo Mode supported, enabled
Max non-turbo ratio 18x
Max turbo ratio 20x
Max efficiency ratio 12x
TDP Limit 80 Watts
TDC Limit 70 Amps
Core TDP 70 Watts
Uncore TDP 10 Watts
Power @ 12x 30 Watts
Power @ 13x 36 Watts
Power @ 14x 42 Watts
Power @ 15x 50 Watts
Power @ 16x 59 Watts
Power @ 17x 68 Watts
Power @ 18x 80 Watts
Max bus number 255
Attached device PCI device at bus 255, device 2, function 1
Attached device PCI device at bus 255, device 3, function 4

Processor 2 ID = 1
Number of cores 4 (max 16)
Number of threads 8 (max 32)
Name Intel Xeon E5620
Codename Westmere-EP
Specification Intel(R) Xeon(R) CPU E5620 @ 2.40GHz
Package (platform ID) Socket 1366 LGA (0x0)
CPUID 6.C.2
Extended CPUID 6.2C
Core Stepping B1
Technology 32 nm
Core Speed 1600.2 MHz
Multiplier x FSB 12.0 x 133.4 MHz
Rated Bus speed 2933.8 MHz
Stock frequency 2400 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 12 MBytes, 16-way set associative, 64-byte line size
FID/VID Control yes

Turbo Mode supported, enabled
Max non-turbo ratio 18x
Max turbo ratio 20x
Max efficiency ratio 12x
TDP Limit 80 Watts
TDC Limit 70 Amps
Core TDP 70 Watts
Uncore TDP 10 Watts
Power @ 12x 30 Watts
Power @ 13x 36 Watts
Power @ 14x 42 Watts
Power @ 15x 50 Watts
Power @ 16x 59 Watts
Power @ 17x 68 Watts
Power @ 18x 80 Watts
Max bus number 255

Storage
-------------------------------------------------------------------------

USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x046B, product=0xFF10
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1532, product=0x000F
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1532, product=0x0109
USB Device USB Input Device, class=0x00, subclass=0x00, vendor=0x056A, product=0x00B2
USB Device USB Input Device, class=0x00, subclass=0x00, vendor=0x0925, product=0x1234

Graphic APIs
-------------------------------------------------------------------------

API NVIDIA NVAPI
API NVIDIA I/O

Graphics I2C
-------------------------------------------------------------------------



Display Adapters
-------------------------------------------------------------------------

Display adapter 0
Manuf. API index 0
Display name \\.\DISPLAY1
Name NVIDIA Quadro FX 4800
Revision B1
Codename GT200
Technology 55 nm
PCI device bus 3 (0x3), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x10DE)
Model ID 0x05FE (0x0594)

(moderator edit: removed unnecessary information)
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a b $ Windows 7
June 16, 2010 7:22:20 AM

remove the drivers for the vid card, go to devices and remove/disable the vid card, reboot, let it reinstall everything and run for a while
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June 18, 2010 8:08:01 PM

Sorry guys for replying after a couples of days was busy at some animation work at my office.... anywayz ... i managed to disable speed stepping and uninstalled and re installed the quadro 4800 driver and right now am rendering a project ... as if i get a BSoD will post again thanx
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June 20, 2010 2:24:03 PM

Hey jibranhanif

Mmmmm, I am just configuring this very board right now for my build...

I strongly suspect your memory configuration.

Using Intel's Memory Configuration Tool we are led to believe that this board really only wants to utilize memory in lots of 6 GB's "segments" if you will.

Here are Intel's specs for the possible memory configurations for our board - the tool lists no others:

6, 12, 18, 24, 30, 36, 48 or 96 Gigabytes, either ECC or non-ECC Udimm or Rdimm.

Sure, the board will boot with different configs of memory-like you have, but it's highly likely that with time it'll blue screen, especially with memory intensive apps running.

So, get another 2-2GB sticks of the Kingston memory you have, then populate EVERY SLOT 0 (or the remaining two in your case - as there are six slots in total) and you should be good to go.

Regards,

Eric
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June 21, 2010 8:55:07 AM

thanx all.... i guess it was the faulty heat sink i got it replaced and test the renders for 2 hours they were went welll but before the replacement it took 30 to 45 mins for a BSoD.... will run the render tonight when i get home and will post up tomorrow if i ran into bsod again and if not will will post that up tooo
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June 21, 2010 8:57:20 AM

Cruzan said:
Hey jibranhanif

Mmmmm, I am just configuring this very board right now for my build...

I strongly suspect your memory configuration.

Using Intel's Memory Configuration Tool we are led to believe that this board really only wants to utilize memory in lots of 6 GB's "segments" if you will.

Here are Intel's specs for the possible memory configurations for our board - the tool lists no others:

6, 12, 18, 24, 30, 36, 48 or 96 Gigabytes, either ECC or non-ECC Udimm or Rdimm.

Sure, the board will boot with different configs of memory-like you have, but it's highly likely that with time it'll blue screen, especially with memory intensive apps running.

So, get another 2-2GB sticks of the Kingston memory you have, then populate EVERY SLOT 1 (or the remaining two in your case - as there are six slots in total) and you should be good to go.

Regards,

Eric




ok will do that too increase the ram from 8gb to 12gb as soon as i get my hands on some money ;)  till will be working with 6gb thanx
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June 21, 2010 9:38:27 AM

can anyone share info about whatsthe maximum temp for xeon e5620
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a c 215 $ Windows 7
June 22, 2010 12:15:17 AM

77.6C. Note that this is the not the maximum for the individual cores. They can sustain temperatures much higher (around 100C).
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June 22, 2010 6:19:00 AM

GOt BsoD's again dont know what to doo either its faulty processor or mb or rams i feel like killing myself
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June 22, 2010 1:46:49 PM

JibranHAnif said:
GOt BsoD's again dont know what to doo either its faulty processor or mb or rams i feel like killing myself


Did you change around your RAM like you said you would?
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June 23, 2010 9:21:04 AM

Cruzan said:
Did you change around your RAM like you said you would?

yeah checked the rams one by one and got bsods on every one


*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e52028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: 3dsmax.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff880`02fead58 fffff800`03005903 : 00000000`00000124 00000000`00000000 fffffa80`07e52028 00000000`ba000000 : nt!KeBugCheckEx
fffff880`02fead60 fffff800`02b9d4d3 : 00000000`00000001 fffffa80`07e212b0 00000000`00000000 fffffa80`07e21300 : hal!HalBugCheckSystem+0x1e3
fffff880`02feada0 fffff800`030055c8 : 00000000`00000728 fffffa80`07e212b0 fffff880`02feb130 fffff880`02feb100 : nt!WheaReportHwError+0x263
fffff880`02feae00 fffff800`03004f1a : fffffa80`07e212b0 fffff880`02feb130 fffffa80`07e212b0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02feaf50 fffff800`03004dd5 : 00000000`00000010 00000000`00000001 fffff880`02feb1b0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02feaf90 fffff800`02ff8e88 : 00000000`00000000 00000000`9333a800 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02feafc0 fffff800`02a85eac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02feaff0 fffff800`02a85d13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02feb130 00000000`3e2e8845 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`8cacc7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x3e2e8845


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
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August 27, 2010 8:39:25 PM

Hi guy ... got my cpus replaced it was the cpus and also to be on the safe side got my rams replaced too.. thanx... m problem is solved..
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!