Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Will do, will advise.
"Wesley Vogel" wrote:
> Compare the st.xml file, laptop/desktop, you can open it in IE.
>
> Or just use the new shortcut and keep on trucking.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:5E14C8D1-F939-4A12-A8C8-B07BE4FCCA1A@microsoft.com,
> Phoenix <Phoenix@discussions.microsoft.com> hunted and pecked:
> > Wesley,
> >
> > I'd already done as you suggested with the shortcut! The "bad"
> > shortcut ends with "st.xml" on the command line, so I suspect that is
> > where the problem exists. It is supposed to open as part of the
> > Windows "Help and Support" window. "suptools.chm" opens in its own
> > window.
> >
> > Regardless, thanks for your help. Somehow, I may stumble upon the
> > answer...
> >
> > "Wesley Vogel" wrote:
> >
> >> Phoenix,
> >>
> >> I don't know why, so I posted what I did.
> >>
> >> The only thing Office has to do with it, is that Office includes a
> >> Script Debugger.
> >>
> >> Something else you can do...
> >> Right click the Desktop | New | Shortcut |
> >> Paste this in for the location:
> >>
> >> C:\WINDOWS\Help\suptools.chm
> >>
> >> Click Next | Paste this in for the name:
> >>
> >> Support Tools Help 2 (or what ever)
> >>
> >> Click Finish | Navigate to >>
> >> C:\Documents and Settings\All Users\Start Menu\Programs\Windows
> >> Support Tools or where ever the Windows Support Tools folder is and
> >> drag the new shortcut into the folder.
> >>
> >> --
> >> Hope this helps. Let us know.
> >>
> >> Wes
> >> MS-MVP Windows Shell/User
> >>
> >> In news:AF7BE30F-DCEB-43CE-97F7-FEABF2FA9E30@microsoft.com,
> >> Phoenix <Phoenix@discussions.microsoft.com> hunted and pecked:
> >>> Wesley,
> >>>
> >>> Your trick worked! (Thanks!). I am still puzzled about why using
> >>> the Start>All Programs>Windows Support Tools>Support Tools Help
> >>> doesn't work.
> >>>
> >>> Just to troubleshoot, I deleted the similar installation on my
> >>> laptop, and installed the support tools from the Windows CD that
> >>> came with my desktop on it, thinking that I might have gotten a CD
> >>> with a bad file or something. However, the install went fine and
> >>> the program worked just fine on my laptop.
> >>>
> >>> Next, thinking I might have something dorked up Office Pro 2003 that
> >>> somehow was affecting the process, I performed a "detect and repair"
> >>> off that install CD. Then I re-installed Windows Support Tools from
> >>> the OEM Win XP Pro CD (I had previously un-installed it), ran it,
> >>> and the same problem occurred. When I clicked the browser "back"
> >>> button, another window popped up asking me if I wanted to debug the
> >>> script...to which I answered "No."
> >>>
> >>> I certainly don't mind launching the app from the command line...I
> >>> just wish I knew what was screwed up when I try to launch from the
> >>> default installation!
> >>>
> >>> "Wesley Vogel" wrote:
> >>>
> >>>> Try this...
> >>>> Start | Run | Paste this in the box:
> >>>>
> >>>> C:\WINDOWS\Help\suptools.chm
> >>>>
> >>>> Click OK.
> >>>>
> >>>> --
> >>>> Hope this helps. Let us know.
> >>>>
> >>>> Wes
> >>>> MS-MVP Windows Shell/User
> >>>>
> >>>> In news:C8B60FEE-1D1D-4164-8ACA-37DECFEFF8CA@microsoft.com,
> >>>> Phoenix <Phoenix@discussions.microsoft.com> hunted and pecked:
> >>>>> Running XP Pro/SP2. Installed Windows Support Tools from CD,
> >>>>> everything appeared to install properly. When I launch "Support
> >>>>> Tools Help", the following scripting error window appears:
> >>>>>
> >>>>> "An error has occurred in the script on this page.
> >>>>>
> >>>>> Line: 34
> >>>>> Char: 2
> >>>>> Error: Object expected
> >>>>> Code: 0
> >>>>> URL: ms-its:C:\WINDOWS\Help\suptools.chm::/suptools_overview.htm
> >>>>>
> >>>>> Do you want to continue running scripts on this page? Yes/No"
> >>>>>
> >>>>> At the top of the page, a "Windows Tools" missing graphic box
> >>>>> displays with a red "X". Also, the alphabetical letter index does
> >>>>> appear at the top of the page, but each letter is underlined
> >>>>> versus appearing in its own separate box. I tried to e-mail MS
> >>>>> directly but they bounced my message.
> >>>>>
> >>>>> Does anyone have any ideas? BTW, I installed the same tools on my
> >>>>> laptop (from its own XP Pro/SP2 CD), and everything works fine on
> >>>>> that computer!
> >>>>>
> >>>>> TIA for your help.
>
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