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Support that replied to me...

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Last response: in Opinions and Experiences
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June 17, 2003 7:04:41 AM

Leadtek...reply me in 3 days and gave some instructions to mod the GF4Ti to be able to work with my mobo. It works anyway. Just removed a resistor...

Creative...replied in 2 days but only asked me to download their driver while I was actually complaining about their driver.

HP...replied within 5 hours. Gave me a whole bunch of instruction to fix my printer. Looks like a cut and paste.

ASUS...never replied at all...

Anymore you guys here ever complained to with or without reply?

More about : support replied

June 17, 2003 10:50:58 PM

InterVideo
Complained about their on-line purchase page not accepting my credit card and it froze the available funds on my credit card too.
It took a couple weeks for them to reply with the standard "Hi how can we help you but we don't fvcking care." e-mails.


<font color=red><i>Doctor Hooter</i></font color=red> <A HREF="http://www.page3.com/" target="_new"><b>(·Y·)</b></A>
June 18, 2003 2:01:47 AM

Bought a refurbished Compaq 5900z in 1999 in ebay and had to send the comp back to the place as the comp was freezing up. Just had to make one call and UPS guy came-in and picked up. Had few more issues after that but only s/w and had to call Compaq few times and it was satisfactory in the sense I had to order quick restore cds as I lost them. Someone in this board was complaining that Compaq doesn't send OS cds but I got Win98 cd along with quickrestore cds. One more thing is that it is really a big pain in all the wrong places to sit with a cust and reinstall os, drivers and application (Yes! I work as a tech support in Dell not Compaq). Some times we end up sitting with the same customer for 2,3hrs at a stretch where as the quick restore cd would do it in 30 minutes w/o any help. Guess, 95% of the customers do not need OS cd. All they need is something like quick restore. When it comes to proprietary h/w I was able to use nvidia graphics card, sb sound card, conexant modem and also the nic that came with Compaq on the other comp I built before I added better parts w/o any problem at all. I was able to add a pci graphics card with TV tuner(ATI) and had no issues though it is not purchased from Compaq. One essential point is that I didn't have any issues ordering quick restore cds in 2001 2yrs after I purchased the comp. In dell we wish we could but can't do that after certain period of time even if the customer is ready to pay. They have to go online and download the drivers, burn a cd and use it. As far as the case design, my compaq was a bit difficult to open and I used it with the cover completely removed. I used one of my friends compaq recently and the case design was decent and easy to open just like the Dell's. But anyway the case I bought later was the best. Good thing about Dell is that they get lifelong support which most of the customers do need as they still would be trying to figure out how to click on Start two years after buying the computer.

I had to call few tech supports to get few more parts replaced.

AMD - I fried the processor 1800+ along with the MOBO and it took 20 minutes to get hold of a tech and 5 more minutes to get the thing replaced.

Localtech/Gigabyte - I fried this MOBO in the first week and was able to get it replaced very fast as I bought it through a local tech shop in chicago.

ATI - I had to call Canada as I needed help with multiple monitor setup and couldn't get the solution which is what I expected as it was stupid to seek help over the phone( Yes! I hate the idea of tech support over the phone). Anyway I was not tried to be dumped or fooled but was clearly told they do not have a solution and there is nothing much they can do and I was happy as my time was not wasted not bullshited.

Visioneer: Scanner model 3300 was not working and I was told that scanner is not working as it was a multi-boot system. Finally the supervisor told system resources were very low and finally agreed to replace it after some argument.

Crazypc: I purchased Dr.Thermal EXTREME SE over the website and went in to pick it up and the lever broke when I was about to leave and they replaced it immediately.

If we take all our bad experiences into count, the only thing we will end up using is toilet paper unless someone had issues with Charmin customer support.
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June 24, 2003 3:33:17 AM

And just sent in a maxtor 40GB HDD 7200rpm diamond max last week for waranty claim. Haven't get the new one yet after a week. Lets see how long it is going to take...
June 24, 2003 10:34:43 AM

Well, Boot, give them a chance. There may be a few others whose drives have gone bad for one reason or another.

Let this be a lesson to everyone- In the case of Maxtor, they are a VERY GOOD company, but not superhuman. If you go to their website and fill out an online RMA application. You can choose to have your new drive OVERNIGHT to you for FREE, but you need to supply a credit card number (to cover them in case you don't return the bad drive). Then they send you the new drive. I know this works, as I had to do it once and had no problems at all. Same applies to their phone support, but you have to ask for the express replacement.

=== Never assume ANYTHING ===
June 25, 2003 5:55:37 AM

Sure man, I know that as well. I saw that in their website. Well, maxtor is good hard drive, I know. Just want to know how long they will take to return me the drive...
June 27, 2003 6:50:29 PM

It took 2 - 3 weeks here in Canada... but I think part of the problem is that the drives are shipped to a 3rd party in Canada instead of directly to Maxtor. I've never done the express option, as I've never needed to... so I'm not sure how fast that would be up here.

Expect the drive to take at least 2 weeks to get to you on the non-express option. The longest I've waited is a month. Fortunately, because I work at a PC shop, I can usually take a hard drive home to get me up and running while sending the other out for replacement.

<font color=red> If you design software that is fool-proof, only a fool will want to use it. </font color=red>
July 9, 2003 1:11:41 AM

Yup, indeed it took 23 days to get back... at least I get it back...heh
!