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Missing My Documents contents

Last response: in Windows XP
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Anonymous
March 9, 2005 10:07:01 PM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

On Feb 24, I was asked to install the following MS Automatic Update:
Update for Windows XP (KB887742). After I installed it, and rebooted,
All of the documents and personal folders I had created in the My
Documents Folder were gone. The only folders left were the 4 default
folders, My Music, My Video, My PSP Files and My Pictures, but they did
not contain any of my personally created files. When I got home that
evening from work, I did a search of the HDD and could not find any of
the files or folders I had created.
I called Dell for help. After 4 hours and being finally transfered to
the SW support side of the business and asked to pay $42 to get help,
they still could not help me recover any files. Even when I did a
system restore to a time previous to the MS Upgrade, the files and
folders were not accessible.
When I look at the activity for the 24th in the system restore tool, I
find the following line item appearing that happened around the time
the update was performed:
9:52:22AM System Distribution Service 2.0.
I do not know if this is normal and a result of the upgrade, or
something different or unrelated.
I ran a complete Antivirus scan and found no virus.
Since then, I have tried to use "Recover My Files" SW, but though it
found a lot of files, most all of them are actually not readable or
accessible by the SW that created them. I am thinking about trying a
different SW that hopefully may do a better job, but I am losing hope
very quickly.
I have a fairly new Dell system, I keep Norton's Internet Security up
to date, and allow Windows Updates to be automatically downloaded. I
just need to say, do it.
I also have a cable modem that connects to a router that then connects
to my system. Firewall protection was enabled. So a hacker getting in
would be very slim to none.
If anyone, including MS, can help shed some light on this issue, I
would be ever grateful. There is now another MS Update pending, but I
do not want to allow it until I can get help.
Thanks!
Anonymous
March 10, 2005 12:13:22 AM

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I downloaded and installed the same update and did not
experience your issue. I have no idea what may have happened.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/defaul...

------------------------------------------------------------------------------

"russ" wrote:

| On Feb 24, I was asked to install the following MS Automatic Update:
| Update for Windows XP (KB887742). After I installed it, and rebooted,
| All of the documents and personal folders I had created in the My
| Documents Folder were gone. The only folders left were the 4 default
| folders, My Music, My Video, My PSP Files and My Pictures, but they did
| not contain any of my personally created files. When I got home that
| evening from work, I did a search of the HDD and could not find any of
| the files or folders I had created.
| I called Dell for help. After 4 hours and being finally transfered to
| the SW support side of the business and asked to pay $42 to get help,
| they still could not help me recover any files. Even when I did a
| system restore to a time previous to the MS Upgrade, the files and
| folders were not accessible.
| When I look at the activity for the 24th in the system restore tool, I
| find the following line item appearing that happened around the time
| the update was performed:
| 9:52:22AM System Distribution Service 2.0.
| I do not know if this is normal and a result of the upgrade, or
| something different or unrelated.
| I ran a complete Antivirus scan and found no virus.
| Since then, I have tried to use "Recover My Files" SW, but though it
| found a lot of files, most all of them are actually not readable or
| accessible by the SW that created them. I am thinking about trying a
| different SW that hopefully may do a better job, but I am losing hope
| very quickly.
| I have a fairly new Dell system, I keep Norton's Internet Security up
| to date, and allow Windows Updates to be automatically downloaded. I
| just need to say, do it.
| I also have a cable modem that connects to a router that then connects
| to my system. Firewall protection was enabled. So a hacker getting in
| would be very slim to none.
| If anyone, including MS, can help shed some light on this issue, I
| would be ever grateful. There is now another MS Update pending, but I
| do not want to allow it until I can get help.
| Thanks!
!